Customer Service Medical Assistant
Resume:
Sofia Espitia
*.************@*****.***
OBJECTIVE:
I am seeking a position as an Receptionist or a Call Center Representative where I can apply my strong
administrative and social skills toward the growth of the company and provide the highest level of customer
service.
CORE QUALIFICATIONS:
• • •
4 years of 7 years of customer Call center experience
Administrative Service Experience • Microsoft Office
•
experience Familiarity with Payroll
• Fluent in English and and Billing systems
Spanish language
RELATED WORK EXPERIENCE:
BAS Trucking 2000-2012
Contractor/Owner
• Organized and maintained billing, payroll and company calendar.
• Using organizational skills, I handled all route management for company employees.
• With excellent customer service, I handled cold calls, follow up meetings, referrals.
• Using my managerial skills, I oversaw company employees to ensure company outcomes were met.
• Supported staff by maintaining inventory and materials required for deliveries.
Home Delivery Logistics 2007-2010
Dispatcher
• Handled company dispatching with excellent customer service.
• With strategic planning, managed route tracking and scheduled companywide deliveries.
• With attention to detail maintained company data entry using Microsoft Word and Dispatching Software.
• Efficiently handled collecting companywide collections.
• Managed significant aspects of business including inventory control, sales, product presentation and
customer service.
Eco Thrift 2004-
2005
Cashier/Sales Floor
• With attention to detail, handled company cash transactions and office deposits.
• Provided excellent customer service to clients by answering questions, meeting customer needs and
responding to customer request in a timely manner.
• Maintained facility maintenance by ensuring work space was safe, clean and organized.
EDUCATION AND TRAINING:
Tennyson High School, Hayward, CA
High School Diploma 2000-2003
Bryman College, Hayward, CA 2004-2006
Certified Medical Assistant
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