Manager Management

O r i n L e v e y, P M P, I T I L

Email: ******@*****.***

Phone: 310-***-****

AREAS OF EXPERTISE

Project Management / Business Analysis Infrastructure / SDLC

• E-commerce system Architecture Inclusive of

• Experienced with ITIL Service Delivery

Back End Infrastructure Design, Middleware

excellence and all aspects of Customer

Implementation, and Application and

Delivery Management with the ability to ensure

Presentation Layer Development using Cold

common understanding of deliverables

Fusion, IIS, ASP, Netscape, Apache, MTS,

amongst all stakeholders

WebSphere, Informatica Secure Agent

• Organizational Change Management

specifically Business Analysis and associated

• CRM Deployments and Integrations:

Facets of Process Improvement, including

Salesforce.com, ACT, PeopleSoft, Oracle

Business Process Definition and Re-

Financials, JIRA, SharePoint (TeamSite), MS

engineering

Office Suite, .net, SQL Server, Vitria, Total

• SDLC Management of EAI projects including Agility, Serena Business Manager, SSAS,

DataFlow Manager, Project Server, Crystal

Customer Facing E-Commerce websites and

Reports, Total Agility BI, Netsuite, Saleslogix

CRM systems

• BSA tasks; System migration / integration • VOIP Call Center Implementations;

performing all aspects of ETL, Data Mining and

Infrastructure/Network Topology Design to End

SQL Reporting, UML Modeling, Requirements

User Desktop/Phone Functionality, IVR and

Gathering and Documentation

recording system design and deployment, call

center design utilizing shared lines, hunt

groups, priority and skills based routing, etc.

• Implementation, Rollout, Change Management,

Post Deployment Support, Version Control, QA

and UAT • System design for automated software revision

control systems used to sustain large disparate

installations of software including initial

• Product / Project Management of infrastructure installation, patches and upgrades, and all

associated communications

refresh efforts and online commerce websites

• Document Creation; Visio Workflow Analysis,

High Level and Technical Design

Documentation, Business and Functional

Requirement (BRD and FRD), Story Boards,

and Wireframes

WORK EXPERIENCE

Aug 2013 – Present – Project Manager / BSA – Breakthrough Marketing, Dania, FL

• Manage the SDLC from requirements gathering, through UAT to final delivery and post-delivery

support efforts for custom integration and web related software projects

• Responsible for all infrastructure set up including technical design, vendor selection, and hardware

and software procurement for web hosting

• Assist in the adoption of Agile methodologies, conduct daily standups, schedule all Agile related

meetings including Pre-planning, Sprint Planning, Sprint Retrospectives, etc.

• Administer Salesforce including custom field creation and user management. Use Jira as an

Incident Reporting and Project Management tool, administer Jira boards, write reports in Jira and

maintain the Confluence informational website

• Handle all escalated service issues to ensure customer satisfaction and continuous internal support

and delivery related process improvements

May 2013 – July 2013 - Business Systems Analyst III - VMware, Inc., Palo Alto, CA

• Short term engagement to write the functional specifications for VMware’s automatic

software revision control effort, called VISL (VMware Infrastructure Software Lifecycle Manager)

• Responsible for User Experience and Operational Integration planning

• Took the existing BRD, created a traceability matrix, and broke down requirements to a more

granular level to create an FRD and WBS

• Conducted JAD sessions with offshore and onsite teams and various requirement gathering

sessions as Scrum Master, and met with all cross functional teams to solidify requirements and their

associated design

• Used Visio, Clarity PPM, MS Project and SharePoint for communication and presentation

tools

Oct 2012 – Apr 2013 - Business Systems Analyst III / Scrum Master - Megapath, San Jose, CA

• Acted as Scrum Master for a globally distributed highly matrixed team, held daily stand up

meetings, organized Swim Lane Documents, categorized all reported issues using triage, ensured all

impediments were removed, and maintained accuracy and real time updating of the backlog

• Managed the SDLC for the E-commerce administration and payment modules of a Hosted

VOIP product rollout using Agile/Scrum with all development efforts offshore.

• Setup two Incident Reporting systems in SharePoint to manage the reporting and resolution

of issues discovered during QA and UAT

Jan 2011 - Feb 2012 - Senior PM / Process Improvement Lead - Trucorp, San Clemente, CA

• Built a web based cost tracking system used as an internal CRM for a home renovation

company using Cold Fusion to embed SQL code in HTML with Microsoft Access as a backend

• Managed two to three home renovation projects concurrently, including Cost

tracking/reporting, Human Resource issues, Work delegation, etc.

• Acted as

Business Analyst, and by using Lean Methodology re-engineered workflow and business processes

providing the infrastructure to come in under budget on 12 out of 13 home renovation projects, and

kept within budgeted costs on 11 out of 13

Apr 2008 – Dec 2010 - Business Analyst / Process Improvement Lead - Life Alert, Encino, CA

Worked with senior management to define, document, and re-engineer business processes to set up

a Lean framework for Infrastructure refresh projects, E-commerce Website User Experience, and

Proprietary CRM re-design. Implemented the Change Management Procedures, Service Strategy,

Design, and Continual Improvement using ITIL v3 framework. Created Story Boards, Wireframes

and Business Process Flow Charts

PM for a complete company overhaul in regards to technology based Infrastructure and Process

Improvement, paying considerable attention to designing and deploying a High Availability Data

Center, associated Business Continuity and Disaster Recovery Plans, and to enhance Incident

Management and Request Fulfillment regarding all categories of client requests (consisting of 7 call

centers) using both skill and priority based routing of customer calls

o Implementation of a 300 unit 7 Call Center Cisco VOIP phone system and associated

Salesforce.com call center components

o Digital conversion of over 100,000 paper customer files, as well as the associated Business

Process changes, CRM revisions, Training and User Adoption

o Mission critical network Infrastructure design and deployment, with special attention given to

High Availability, Business Continuity, Disaster Recovery, and UL and OSHA compliance

Obtained in depth knowledge of all departmental processes by conducting end user interviews to

document business processes and redesign the CRM software to function in a paperless

environment

Used SSMS and Crystal Reports to provide Executive Dashboards as well as to gain metrics in

order to change interdepartmental workflow, Sales Lead Distribution, Service Desk architecture,

Front Office customer request and fulfillment procedures, as well as shipping and RMA processes

Sept 2005 – Apr 2008 - Senior Program Manager - Advanced Public Safety, Deerfield Beach, FL

Built a PMO from the ground up:

o Hired, trained, and managed a group of 5 Project Managers, 3 Technical Support staff and

one Sales Engineer

o Had overall responsibility for the Project Manager staff, including tracking hours, holding

performance reviews, disseminating incoming projects, and handled all escalations

o Developed workflow from opportunity identification to post deployment sustenance, both pre

and post Sarbanes Oxley constraints

Consistently recognized over 50% of quarterly revenue of a 6 team effort pre Sarbanes Oxley, and

over 70% post regulation adoption.

Led the migration from ACT to Salesforce.com including designing, documenting, and implementing

all work flow from Quote to Cash

Managed the integration effort of APS’ Salesforce instance with the Salesforce.com instance at

Trimble Navigation upon their acquisition of APS

Managed over 40 projects simultaneously ranging in size from $10,000 to $12,600,000 including

performing budgeting and analysis, cost estimates, risk mitigation, and schedule adherence Acted

as a single point of contact for APS for all implementations throughout the SDLC in excess of

$5,000,000

Apr 2001 – March 2005 - Territory Principal - IBM, Boca Raton, FL

Provided overall leadership and direction, as well as generated sales to reach a $66,000,000 quota

for the Florida Integrated Technology Services division (IBM’s Professional Services Arm)

Achieved profitability objectives, responsible for selling new business, and demand generation

techniques, building and managing client relationships, ensuring the professional development of

staff, and overseeing engagements at a high level

Presented quarterly statistics and budgetary projections to executive level management

Responsible for tracking business partners, internal and external charge rates schedules, vendor

and client relationship management

Dec 1995– Mar 2001 - Delivery Manager EAI - Applied Business Technology, Petaluma, CA

• Responsible for managing the integration of PeopleSoft PA and HRMS version 7.54 and Oracle

Financials version 11.03x to ABT’s set of project management tools. All requirements gathering and

the majority of development efforts were onsite at clients:

Motorola–PA and GL modules for Radio Network and Services Group NFL headset

distribution, Schaumburg, IL (Oracle Financials v11.03 PA & GL)

Bell South – Modem Distribution and Installation Division, Atlanta, GA (PeopleSoft v7.54

HRMS)

UPS – Southeastern Carton Inventory, Atlanta, GA (Oracle Financials v11.03 PA and GL)

Union Bank of California – Finance Division, Santa Clara, CA (Oracle Financials v11.03i

PA and HR)

Time Warner, Manhattan, NY - Designed and wrote cgi scripts in C, PERL, Cold Fusion.

and HTML for a large E-commerce website running on Oracle, www.dreamshop.com

Public Service Electric and Gas, Newark, NJ - Technical Lead for the 1st E-commerce

Internet Bill Present and Payment system

• Beat both the consecutive billing record at $375/hr. for 11 months at Motorola, and doubled the fixed

price contract with a $265,000 at UPS while acting as sales engineer

E D U C AT I O N A N D C E R T I F I C AT I O N S

PMP #322019 - 03/24/2006 valid until 03/24/2016

ITIL #EXN408220 – 08/03/2008

SIX SIGMA GREEN BELT – 01/10/2009

CBIP (Certified Business Intelligence Professional) – In progress

University of South Florida - Tampa, FL IBM - Atlanta, GA & Boca Raton, FL

- B.S. in Management Information Systems - Human Resource Management

- Networking Essentials

Florida Atlantic University - Boca Raton, FL - Budgeting and Forecasting Methods

- 5 Day PMP Prep Course - Signature Selling Methods

- Project Management for IT Professionals

- Microsoft Project 2000, 2007 Cisco Continuing Education

- TCP/IP Fundamentals

Hewlett Packard - CCNA Prep Course

-ITIL Foundation and Service Management

Informatica

-Data Synchronization and Migration with Salesforce.com

Contact this candidate