Customer Service Representative

Marlana C Elliott

405-***-**** (Home)

***** ** **** **.

Spencer, OK 73084

**************@*******.***

Summary

I h ave 5 years of experience, as a Customer Service Representative (CSR) and as a Crew Member in industries including Business Services,

Engineering, Accounting, Research, Management, and Related Services and Eating and Drinking Places. Most recently, I have been working as a

Customer Service Representative (CSR) at Sitel from March 2014 to June 2014. I hold a Certification in Business Administration degree in Business

from Wright Career College.

E xperience

Spartan Staffing/Tdk, Shawnee, OK Sept. 2014 to Present

Packer

Knowledge sets include: Heat sealers, Inspection, Machine Operation, Materials Packing, Mathematics, Packaging.

Sitel, Norman, OK Mar. 2014 to June 2014

Customer Service Representative (CSR)

Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Received and processed incoming

phone calls from customer or client base. Recorded details of customer transactions, interactions, inquiries, complaints, comments. Prioritized data

entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified

customer concerns over the phone. Referred unresolved customer grievances for further investigation. Resolved customer service or billing complaints

by exchanging merchandise, offering credit. Prepared invoices for returned goods. Maintained a positive and professional phone demeanor.

Churchs Chicken, Oklahoma City, OK June 2012 to Jan. 2014

Crew Member

Took payment from customers. Used debit/credit card machines. Bagged purchases. Handled cash and made correct change. Processed vouchers

and coupons. Gave receipts. Counted money in cash drawer at the beginning of each shift. Made sure there was enough change in the cash drawer.

Greeted customers. Maintained clean work area. Figured bills using cash registers. Resolved customer complaints.

Longjohn Silvers/ A&W, Oklahoma City, OK Feb. 2011 to Apr. 2011

Crew Member

Took payment from customers. Used debit/credit card machines. Got signatures from customers using debit cards. Assisted other cashiers with

difficult customers. Bagged purchases. Handled cash and made correct change. Processed vouchers and coupons. Gave receipts. Counted money in

cash drawer at the beginning of each shift. Made sure there was enough change in the cash drawer. Greeted customers. Maintained clean work area.

Mcdonalds, Oklahoma City, OK June 2009 to Nov. 2009

Crew Member

Took payment from customers. Used debit/credit card machines. Got signatures from customers using debit cards. Bagged purchases. Handled cash

and made correct change. Processed vouchers and coupons. Gave receipts. Counted money in cash drawer at the beginning of each shift. Made sure

there was enough change in the cash drawer. Greeted customers. Maintained clean work area. Figured bills using cash registers.

Education

2012 Wright Career College, Oklahoma City, OK

Certification in Business Administration: Business

Skills

customer complaint resolution, customer service, keyboarding, MS Office, organizational skills, organizing and maintaining clean work area, verbal

communicaton, written communication

Occupational licenses and certifications

Certificate: Certification in Office Administration, Wright Career College, 2012; Oklahoma

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