Customer Service Assistant

TERIZA YOUSSEF

**** *. *** ********,

Palm Springs, CA 92262

Phone 760-***-****

Email: *************@*****.***

Career Objectives:

Seeking a position where I can fully utilize my education, experience and

training in the Accounting profession.

Work Experience:

Altura Credit Union

36-101 Bob Hope Drive, Rancho Mirage, CA. 92270

Bank Teller/Bank Customer Service (August, 2013 - present)

Duties and Responsibilities include the following:

. Recording all transactions and deposits and entering all data into the

Bank computer system

. Supporting and promoting the bank core values, mission, and providing

the best customer service to our members

. Following process improvement methodology as communicated through

training and the credit union's overarching quality

. Understanding and complying with Bank Secrecy Act regulations

. Welcoming members to the branch, determining their needs, and

directing them to the proper services and resources for transacting

business. In addition, during the past four month I received customer

service top performer monthly award

. Taking ownership of every member every time and providing "Start to

Finish" member service such as processing loans, opening various bank

accounts and processing credit card applications

. Coaching members in the usage of Bank technology and Bank Product

Services

. Coordinating all member account activities and transactions

. Assisting in identifying bank fraudulent activities

Down Town Shell

300 North Indian Canyon, Palm Springs, CA. 92262

Assistant Manager (January 2011-August, 2013)

Duties and Responsibilities include the following:

. Reconciling account receivable and account payable

. Performing payroll activities for 7 employees

. Performing Bank deposits and checking against bank statements

. Invoicing clients based on work orders provided the Mechanic

. Assisting as a cashier, filing paper work, and ordering supplies as

needed

. Performing data entry using Microsoft excel

. Performing general office assistant tasks

Education

Bachelor's degree in Business Administration with a major in Accounting

Nile Higher Institute for Commercial Science and Computer Technology, July

2010

References

Available upon request

Contact this candidate