Customer Service Information Technology
Resume:
Jerome J. Hardin
Huntsville, AL 35810
************@*******.***
OBJECTIVE
To find a job within my career field and to gain experience as to pursue my goals
EDUCATION
2013 – 2015 ITT Technical Institute Madison, AL
Associate of Science Degree in Information Technology – Network Systems Administration
Graduation date: April 2015
SKILLS
Operating Systems Networking
Windows 98/2000/ME/XP/NT/7 Subnet Masking
IP Addressing
Hardware LAN/WAN Technology
Dell, Hewlett Packard, Apple, Toshiba, Sony, E TCP/IP Protocols
Machine Router configuration: Cisco, Belkin,
Install, configure and troubleshoot PC’s NetGear, Linksys
DSL modems GUI Applications
Laptops Ethernet Drivers
Wireless cards Software
USB adapters Microsoft Word, Excel, PowerPoint, Access,
Video Cards Outlook
Sound Cards Siebel
Assemble PC’s to the component level SAP (Systems Applications and Products)
Security Customer Service
Norton Anti-Virus Two years Customer Service experience
McAfee Strong written and oral communication skills
Spyware Strong ability to patiently assist customers
Virus and Spam removal Maintain customer loyalty by treating
Firewalls customers with professionalism, resolving
issues to the satisfaction of the customer and
VPN’s
the company
EXPERIENCE
November 2014 – February 2015 Southern Retail Inventory Hickory Hill, TN
Inventory Auditor
• Counting Inventory in Convenience stores accurately
• Entering Data into the computer
• Look over sections for miscounts and mistakes.
March 2014-July 2014 Alliance HR Madison, AL
Palco/ Cell Phone Technician
• Repairing Cell Phones and components in a timely manner.
• Diagnosing the Problems of Cell Phones, looking for damaged components and determining parts for repair
• Electronic Assembly and SMT repair.
• Entering Data into the computer and Reading service schematics.
December 2011 – March 2014 Donato’s Pizza Huntsville, AL
Kitchen Worker, Dishwasher, Cook
• Provide excellent customer service.
• Constructing Pizzas in a timely manner.
• Accurately taking orders to customer’s specifications.
• Ensure all dishes, and utensils are clean and stored properly.
• Performs various closing duties.
Contact this candidate