Customer Service Human Resource
Resume:
Shontell N Murphy
*** *. ****** **. #**** **********@*****.***
Warminster, PA 18974
Summary
Detail oriented military veteran with over twenty four years of shared experience in computer,
organizational, management, customer service and administrative skills.
Education
2012-2014
Central Christian College
Bachelors Business Administration/Healthcare Management
2005-2007
University of Phoenix
Associates Business
Experience
Nextgen Healthcare 12/13 - present
Deployment Coordinator
Horsham, PA
● Manage client upgrade projects from test to production (start to finish).
● Verify that the client has attended all mandatory training on new workflow prior to conversion or
upgrade.
● Verify that the client understands and has performed all of the steps required for the upgrade or
conversion prerequisites.
● Verify that the client has read and understands the release notes.
● Review “What’s New” in the KBM Version and share pertinent information with clients.
● Coordinate interactive WebEx sessions with the client(s) run Microsoft SQL scripts to yield database
KBM and hotfix versions.
● Answer questions regarding workflow for KBM Upgrade process and Meaningful Use (MU)
requirements.
● Assist clients with running the required utilities if they are unable to do so on their own.
● Email clients about newly available Nextgen EHR/KBM hotfix versions and BETA releases.
● Provide final approval for conversion or upgrade request to upgrade Deployment team.
● Assign conversions and KBM upgrades to Deployment/conversion team.
● Manage and monitor KBM upgrade and waitlist queues.
● Open work orders for KBM upgrades, UD’s and Meaningful Use template requests.
● Periodically follow up with clients to monitor progress regarding upgrade readiness.
MAS, Inc. 1/05 - 11/13
Human Resource Contract Manager
Orlando, FL
● Recruit, interview and guide contractors through the hiring process from start to finish.
● Answer all incoming calls and resolve requests in a timely fashion.
● Manage and support contractors with their client support duties.
● Prepare and run payroll for all contractors.
● Prepare proof and edit all correspondence and emails to be forwarded to clients and contractors.
● Create and maintain paper and electronic filing systems.
● Process and distribute all departmental mail.
● Plan, book and fund all travel for clients.
● Create and edit/proof all data on payroll spreadsheets before emailing to contractors.
● Schedule appointments with contractors to discuss performance, production and compensation.
● Evaluate performance records for all contractors.
● Counsel and make recommendations to contractors regarding their work performance.
● Perform all administrative and clerical tasks as needed.
CORESTAFF Services 7/04 - 1/05
Human Resource Receptionist
Maitland, FL
● Entered new applicant information into Tempware System.
● Set applicants up for computer, data entry, 10 key, typing, and many other tests as needed.
● Constructed office scheduling.
● Prepared/mailed invoices to be paid.
● Created and maintained filing system for the Maitland Branch.
● Maintained electronic calendar, task list, using computer software.
● Administered efficient customer service.
● Processed departmental mail; sorted dated highlighted and distributed.
● Prepared Payroll to ensure associates were paid in a timely manner, and performed various
other clerical/administrative tasks as needed.
Orange County Public Schools 2/00 - 7/04
Administrative Secretary/Office Manager
Orlando, FL
● Performed administrative and secretarial assignments with minimal direction for the
departmental director level administrators/executives.
● Coordinated and scheduled meetings, meeting rooms and prepared required supplies and
equipment for internal meetings and those with other departments, vendors or the business
community.
● Prepared and processed expense reports for departmental travel.
● Performed bookkeeping for entire department, which included, but not limited to budget report
management, general ledger accounts and purchase orders.
● Maintained an adequate supply of materials and supplies for the department.
● Prepared and processed payroll transactions and computer personnel transactions.
● Maintained electronic calendar, task list, and contact list for department using computer
software.
● Created and maintained filing system for the department.
● Processed departmental information; sorted dated highlighted and distributed to other areas of the
department as needed.
● Managed the activities of other clerical personnel.
Technology/Skills
● Microsoft Word, Excel, PowerPoint, Access, Outlook and Publisher, SQL
● Systems Applications Products in Data Processing (SAP)
● Adobe Acrobat Reader
● QuickBooks
● Tempware
● Wallchart, Nextgen EHR/EPM
● Template Editor training
● Knowledge Base Module (KBM)
● Service Desk Express (SDE)
● Project Management
Contact this candidate