Customer Service Sales
Resume:
CHARLEY M. CALVERT
**** ********** **. • Port Orange, Florida 32128 • ************@*****.***• 386-***-****
EXECUTIVE PROFILE
Self-motivated Army veteran and a natural leader across multiple industries including sales
management, customer service and business management. Entrepreneur dedicated to company
oversight, committed to cost-effective management of resources and quality performance.
SKILL HIGHLIGHTS
Sales/Marketing Management Business process management
Key Account Executive Market research and analysis
Employee relations Staffing and Training Personnel
Project management Small business development
CORE ACCOMPLISHMENTS
Honorably Discharged Army Veteran
Oversaw procurement, allocation, distribution control, stock levels, and cost
compilation/analysis for a multi-million dollar business
Streamlined business processes
Contract negotiations with National and International Companies
Increased gross annual income tenfold through Marketing Campaigns and Special Events
Obtained grants for both business and volunteer organizations
Spearheaded new program which increased production
Trained personnel in aspects ranging from mechanics to computer software usage
PROFESSIONAL EXPERIENCE
Kaplan University – Orlando, Florida (2009-Present)
Senior Military Admissions/Sales Specialist
Consistently performed at 120% to personal and team goal.
Mentored and developed new-hire military specialist from initial hire and indoctrination to advanced
processes and techniques within the scope of the admissions process.
Gathered, analyzed, and interpreted data associated with dozens of metrics in order to streamline
the admissions process and provide feedback to senior leadership on specific targeted items.
Aided in the implementation of process software (Salesforce) and trained personnel in its usage.
Trained and mentored a team of 10-12 personnel
Calvert Picker Service, Inc.-Oak Grove, LA (1992-2008)
VP: Sales and Marketing
Expanded a local business into a multi-state enterprise
Using unique marketing materials and concepts, increased the revenue of the business tenfold
within a seven year time frame.
Designed equipment to streamline the operations process thus increasing production and reducing
turnaround time
Maintained supply chain with both domestic and international affiliates.
Certified and trained staff to comply with Federal, State and Local regulations.
Maintained logistics covering the Mid-South Region of the United States while adhering to Interstate
and OSHA regulations
Negotiated contracts with National and International companies
Staffed, Trained and managed personnel to cover 7 states.
Ouachita Parish Sheriff’s Office - Monroe, LA (1990-1992)
Deputy Sheriff
First Responder Certified
Police Officer Standardized Training (POST) certified.
DWI Certified.
Graduated at the top of the Training Academy earning the “Top Gun” Award
Volunteer
Goodwill Volunteer Fire Department (1992-2008)
Assistant Chief for local volunteer fire department in West Carroll Parish Louisiana
Obtained grants from the State of Louisiana to provide operating funds for the Department
EDUCATION AND TRAINING
Kaplan University: Orlando, FL
Master of Science: Public Administration
College of the Ozarks: Pt. Lookout, MO
Bachelors of Arts: Political Science
Certifications
FEMA ICS-100 for Federal Workers Certified
Introduction to the Incident Command System
FEMA IS-240.a
Leadership and Influence
FEMA IS-405
Mass Care/Emergency Assistance Overview
FEMA IS-235.b
Emergency Planning
Police Officer Standardized Training: Monroe, LA
Police Academy
Military Experience
US ARMY
Combat Intelligence Analyst: Goodfellow AFB, TX; Ft. Devens, MA; Ft. Richardson, AK
Served on active duty in the United States Army
Graduated from all training components of the Army Intelligence Schools and Continuing Education
Awarded numerous medals and ribbons
Trained soldiers in Nuclear, Biological and Chemical Warfare
Served on Battalion marksmanship team
Awarded honorable discharge
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