Customer Service Sales

SUMMARY Experienced Professional with more than ten years experience in

the Financial Service Industry. Detail oriented with

a solid background in organizing, problem, solving,

reconciliation and customer service. Possess

excellent interpersonal and communication skills with

talent to effectively listen and respond to client's

needs.

EXPERIENCE

January 2015 to Katz Media Group (Solomon Page), New York, NY

March 2015 Accounts Receivable Specialist

. Deposited checks into company business accounts

daily.

. Apply and post checks into database system.

. Handled high volumes of chargebacks each week.

. Investigate and resolve customer queries.

. Prepare online invoices, print and mail to clients.

. Perform billing, payment allocations, collections and

activity reporting.

. Monitor client account details, identify and

investigate non-payments, and/or delinquent payments.

. Reconcile client account balances and issue

adjustments as needed.

October 2014 to Richmond University Medical Center (Access Staffing),

Staten Island, NY

January 2015 Account Receivable Specialist

. Paid invoices by verifying transaction information,

prepared disbursements, and obtained authorization of

payments.

. Maintained accounting ledgers by posting account

transactions.

. Responsible for a heavy volume of posting accurate

chargebacks on accounts daily

. Collection of delinquent accounts; notifying

customers of insufficient payments.

. Verified accounts by reconciling statements and

transactions.

. Resolved account discrepancies by investigating

documents, issuing stop payments, and or adjustments.

March 2013 to Clear Channel (Robert Half Int'l), New York, NY

June 2014 Cash Application Specialist/ Account Receivable / Credit

Analyst

. Managed the invoice pricing of spot contracts to

determine any variances leading to

overpayments/refunds due to clients

. Generated invoices for upcoming/existing spot

contracts for Account Executives

. Directed Corporate Office on appropriate cash

application on Executive accounts

. Managed the Accounts Receivable Aging Report on a

daily basis and reported to Account Executives

regarding their accounts

. Tracked unapplied cash through daily lockbox deposits

and applied to appropriate executive accounts

. Processed all incoming lockbox payments against

invoices

. Analyzed and updated daily lockbox activity received

by check, credit card payment, or RDS

. Assisted VP Operations and Billing Specialists on an

as-needed basis

. Performed duties regarding follow-up on customer's

credit lines, based on evaluation of their financial

position, D&B reports and credit ratings

. Analyzed customer account disputes and billing

discrepancies, and reported findings to Credit

Department.

. Managed collections for assigned accounts receivable

portfolio.

. Updated and maintained weekly cash analysis reports.

. Reconciled customer's accounts on a daily basis.

. Maintained credit records on company database and

ensured consistency across systems.

. Wrote various Policies & Procedures improvements,

which was reviewed and approved by management.

. Maintained strong relationship with various levels of

Sales, A/R, Credit Services, and IT departments.

May 2012 to JPMorgan Chase (Randstad), Brooklyn, NY

August 2012 Vault Auditor

. Provided accurate count of secured documents

throughout the process.

. Maintained complete logs of activity and receipts of

all documents.

. Supported the operations by maintaining the specified

Audit requirements.

. Resolved operational issues for assigned work

April 2011 to Citigroup (Randstad), New York, NY

May 2012 Client Service Representative

(Long-Term Consultant Assignment)

. Open Estate, Trust, Retail and IRA brokerage

accounts.

. Monitor receipt of client documentation and analyze

exposure of missing documentation to Citibank and

client with respect to AML and Patriot Act.

. Processed KYC files to make sure they were current

and complete.

. Ensured that KYC files were in compliance with

company policy.

. Effectively found documents through accurate

summaries.

. Ability to communicate effectively with other

business area contacts to obtain information and

resolve issues.

. Built good relationships with customers.

. Determined requirements and collected information to

satisfy client requirements.

. Journal assets between client accounts.

. Scanned and processed all documents in relation to

new and old accounts.

. Effectively worked with Financial Advisors to assist

clients with time sensitive issues.

April 1999 to Deutsche Bank, New York, NY

May 2009 Trader Assistant

. Acted as liaison between sales trades and brokers on

all Fixed Income Trades.

. Troubleshoot and maintained fail reports using

Charles River Trading system as a database resulting

in 100% correction.

. Investigated all trade break reports to identify

discrepancies.

. Researched and resolved trade settlement issues with

traders and brokers to ensure accuracy of trades.

. Provided reports to Senior and Portfolio Managers in

maintaining control with the desk.

. Provided daily reconciliation for cash and securities

holdings.

. Paid invoices by verifying transaction information;

obtained authorization of payments.

. Verified accounts by reconciling statements and

transactions.

. Resolved account discrepancies by investigating

documentation, issuing stop payments, payments, or

adjustments.

1998 to Credit Agricole Indosuez Inc., New York, NY

1999 P&L Trade Administrator

1998 American Express Bank, New York, NY

International Money Transfer Investigator

EDUCATION Trade School

Career Business Institute

COMPUTER SKILLS Proficient in Microsoft Excel, Word, Access, Lync, Pivot

Tables, Vlook-ups, OneSpace Accounting System, Viero, RadioFusion, Charles

River Trading System, Smart Stream Accounting Reconciliation System,

Bloomberg, PIMS, GIMs, DTCC, ADP, Sales force, SAP, PeopleSoft

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