Customer Service Staff

Rose Barreto

** ** **** ** **** Island City, NY *1101

Email: ********@*****.***

Cell: 646-***-****

Career Focus: To obtain a challenging and rewarding position that will enable me to grow within your organization

Summary of Skills:

1. Outstanding Interpersonal, Communication and Organizational skills

2. Exceptional Customer Service background

3. Fluent in English/Spanish

4. Proven detail oriented and experience interacting with Senior Management, Community groups and the General

public

5. Professional demeanor and great initiative to work independently or as part of a team to meet project deadlines

6. Computer and technical skills including but not limited to MS Outlook, MS Word, MS Excel and NYC Systems

Education:

Borough of Manhattan Community College (Field of interest Liberal Arts) 9/2003 2007

Manhattan, NY

Professional Experience:

Department of Sanitation

(Community Associate in the Personnel Management Division) 11/19/13 Present New York, NY

7. Prepare daily citywide personnel reports, monitor and review for accuracy and timely completion

8. Interact with field locations and various units via telephone and e mail to resolve discrepancies and ensure

compliance with department guidelines and procedures.

9. In the absence of the Payroll Coordinator, prepare and review daily payroll reports in City Time

10. Handle a high influx of incoming calls and emails

11. Monitor and control citywide clerical overtime

Department of Sanitation

(Community Associate to the First Deputy Commissioner) 5/21/12 11/18/13 New York, NY

12. Handled complaints from the Mayor’s Office, NYC agencies and Civilians throughout NYC

13. Organized and maintained First Deputy Commissioner meetings and agenda

14. Answered multiple phone lines, and direct calls to corresponding staff

15. Maintained inventory of office supplies and ensure that supplies are order in time

Department of Sanitation

(Clerical Associate to the Inspector of Administration) 3/23/09 5/18/12 Brooklyn, NY

16. Compiled a monthly list of agents accrual leave balances and monitor agents weekly timesheets

17. Organized and maintained confidential records of personnel for the Time Keeping Unit, Bureau, and Divisions

18. Assisted in the training for new users with City Time Payroll System

19. Served as a liaison between management and employees by helping resolve work related concerns

20. Participated as a translator when needed in the Enforcement Unit when Civilians’ vehicles were towed

Department of Education

(Clerical Associate to the Principal and Director of HR) 3/06/00 1/09/09 Brooklyn, NY

21. Performed payroll duties such as entering per session and per diem time for staff members

22. Provided administrative support to Deputy Directors, Superintendents, Attorneys and Principals

23. Responsible for monitoring applications and placing Interim Acting AP’s and Principals on payroll

24. Coordinated with Superintendents and Network Leaders a committee for interviews

25. Reviewed confidential records and requested background checks for chosen candidates and generated appointment

letters

26. Abide by Department policies to verify caller, update confidential information of TB results and Finger print results

27. Organized material and conference for staff weekly meetings

28. Maintained and monitor injury reports for staff and guest entering the building

29. Served as a translator for the Spanish speaking families when meeting with staff members

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