Customer Service Manager
Resume:
Carissa Kirkland
Houston, Texas 77090
832-***-**** **********@*****.***
OBJECTIVE
Seeking an administrative or any customer service position in a growth-oriented company where
I can utilize my administrative and analytical skills and acquire new abilities.
PROFESSIONAL SKILLS
•Microsoft Office Suites •Typing (35+ wpm) •Customer Service Skills
•Microsoft Windows •Office Procedures •AS400
•Ten-Key Calculator •Telephone Skills •I-Trade
•Lotus 1-2-3 •Entry Level Accounting •Booking Order
•WordPerfect 5.1/6.1 •Dispatching •Auto Action
•Multiple Line Answering •Business Math
•Filing/Editing •Business English
EDUCATION
Lone Star College System University of San Diego
Houston, TX San Diego CA
01/2011-Currently Enrolled 09/2002-02/2003
ECPI Technology School C.E. King High School
Newport News VA Houston TX
06/2004-11/2004 08/1998 -05/2002
EMPLOYMENT HISTORY
Office Manager
R&N Auto Sales
07/13-Present
Responsibilities: I answered phone calls, submitted deals to various finance companies, sold
cars, filed paperwork, took payments from customers, cleaned the office, and etc.
Independent Contractor
Noble Logistics
10/13- Present
Responsibilities: I picked up specimens, hospital documents, medical supplies, and etc. for all of
the Memorial Hermann Hospitals and Clinics in Houston and the surrounding areas. I also
picked up mail and took it to the Downtown Post Office.
Shipping/Receiving Clerk (ARD)
Katoen Natie
08/12- 03/13
Responsibilities: I was responsible for various tasks. I handled all the containers that were
scheduled in and out of the facility. I was also responsible for checking in and out the drivers, as
well as assisting them with any help they needed while there. I called in pick-up notifications. I
also helped with putting orders together, filing, and filing out monthly audits.
Assistant Manager Cook
Landing Zone, Houston, TX
05/08- 01/12
Responsibilities: I was responsible for various tasks. I did payroll, time scheduling, prepared
meals, order groceries and other supplies, made bank deposits and withdrawals, maintain the area
in which food was prepared, worked with meeting customers’ needs, and worked the cash
register.
Accounting Clerk
Glazier Foods Co., Houston, TX
04/05-05/08
Responsibilities: I was responsible for answering multiple incoming calls, creating spreadsheets
for the department, preparing notes from meetings, preparing money for bank deposit, filing,
calling customers to verifying their orders, and reporting any discrepancies found in any of the
files that were being audited.
QUALIFICATIONS SUMMARY
I have more than 8 years experience in an office environment. I am able to relate well to the
public, in person and on the telephone. I am described as being tactful, creative, discreet,
flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional.
Strong ability to work effectively with multiple supervisors, balance and prioritize multiple
requests. I am capable and practiced in handling complex and/or multi-faceted tasks. I am
extremely knowledgeable in office (clerical / secretarial) and time management. Good
organizational skills. Computer literate - well-versed with Windows, word processing (preferably
MS Word), spreadsheets (pref. Excel), desktop publishing, and database management.
EMPLOYMENT SKILLS
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations
Diplomatically resolved customers complaints on as-needed basis
Accurately calculated and made daily deposits of up to $15,000-$20,000
Ability to follow instructions well and make decisions with no supervision
Maintained all record-keeping procedures without error
Accurately keyed customers order that shipped out on a daily basis
Effectively developed telephone communication skills and consistently met expectations
Dispatched out emergency customer calls to service men
Mailed out agreement letters and filed in specific district code
Contact this candidate