Customer Service Accounting
Resume:
Hanna Led Grace D Manzo
Blk.* Lot ** Jasmin St. Pembo Makati City
**********@*****.***
SUMMARY
A competitive graduate of Bachelor of Science in Business Administration major in Accounting
who achieve set goals and works well under pressure; knowledgeable in accounting processes
particularly in analyzing financial statements; competent in Sales delivery, Customer Service
and Technical Support.
SKILLS AND ABILITIES
Accounting Skills
Analyzed financial transactions by deciding how to properly record them in financial
accounts and applying generally accepted accounting principles.
Analyzed financial records and determined the best treatment for various revenues and
expenses.
Project Development Skills
Prepared a specific timeline and sequence of activities by making a to -do-list and marking
the important schedules in the calendar; ensured timely completion of activities.
Promoted the official project of our PEP batch by analyzing and understanding our target
market and accordingly implementing strategies like personal selling through a series of
room to room campaigns as well as digital marketing with the use of Instagram,
Facebook, and other social networking sites; reached more than the break -even point and
returned the project capital to our investor with acceptable profit margin.
Customer Service Skills
Listened actively to customer concerns by taking down notes and providing feedback
during service transaction; addressed customer concerns with ease.
Resolved customer concerns by developing solutions and giving recommendations;
maximized customer satisfaction.
TRAINING/CERTIFICATION
Professional Employment Program March 2014
LiveIt Global Services Management Institute- Ayala Company
WORK EXPERIENCE
Gwest Service Inc. April 2014 -Up to present
General Accountant
1402 The Trade and Financial Tower, Fort Bonifacio Global City, Taguig
EDUCATION
Bachelor of Science in Business Administration Major in Accounting March 2014
Jose Rizal University
ORGANIZATION/AFFILIATION
Junior Philippine Institute of Accountants June 2011-March 2014
Member
Management Society June 2012-March2013
Member
SEMINARS ATTENDED
“Drug Trafficking in Local and Global Context” August 3, 2012
Jose Rizal University, Shaw Blvd. Mandaluyong City
“Improving Critical Skills” September 17, 2013
Jose Rizal University, Shaw Blvd. Mandaluyong City
“Anti-Money Laundering Law” April 2014
Bangko Sentral ng Pilipinas, Malate Manila
“Comprehensive Seminar on PEZA” November 12, 2014
WSDC, SGV 1 Building, Makati City
REFERENCES
Ellie Kamimura
Accounting Manager
1402 The Trade and Financial Tower,
Fort Bonifacio Global City, Taguig
Joanna Marie Pareja
Instructor
Professional Employment Program Liveit Global
Services Management Institute
33/f Tower One Ayala Triangle Ayala Avenue,
Makati City 1226 Philippines
091********, ******.**@******.**
Blk 8 Lot 19 Jasmin St. Pembo Makati City **********@*****.*** +63-916-***-****
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