Denzel Spencer

*** **********

Plainfield, NJ ***60

908-***-****

acpj07@r.postjobfree.com

OBJECTIVE

To obtain a position for Information Technology for a prospective corporation. I feel that my backgrounds

are in alignment with the mission and values of your company.

EDUCATION

William Paterson University Wayne, NJ

Bachelor of Science Spring 2017

Major: Computer Science

G.P.A: 3.4

RELEVANT VOLUNTEER/WORK EXPERIENCE

Computer/Cell Phone Repair Services Wayne, NJ

Self Employed September 2009 – Present

• Solicited services from family but not limited to co-workers, and classmates fixing units in a timely

efficient manner ensuring quality service.

• Responsible for resolving and eliminating internal software issues.

• Contributed to helping customers maintain and update software and hardware.

• Remotely performed Customers Support from different locations.

Student Government Association Computer/Web Technician Wayne, NJ

William Paterson University September 2014 – Present

• Maintain and update SGA Student Labs

• Update and design Student Government Website

• Configure SGA staff and committee Windows based laptops

• Use my knowledge of trouble shooting issue to access printing problems.

• Install and uninstall hardware and software

• Select and order new programs and hardware to maintain the SGA efficiency

Enterprise Desktop Support Technician Wayne, NJ

William Paterson University June 2014 – March 2015

• Responsible for resolving and eliminating internal and external software on the network

• Assisted supervisors with planning and initiating Software Updates

• Remotely performed Customers Support from different locations.

• Re-imaged specialty labs, faculty/staff computers, and Student laptops

Information Technology Technical Assistant Wayne, NJ

William Paterson University June 2014 – March 2015

• Answered Helpdesk calls following the companies guidelines

• Completed Tier 1 and Tier 2 helpdesk tickets

• Assessed, explained, reassigned and updated helpdesk tickets

• Maintained communication with the clients to assure that the problem was solved

• Removed viruses using Malwarebytes, Norton Anti-Virus and manual registry editing

• Installed Printers, Scanners, and Other hardware

COMPUTER COMPENTANCY

• Advanced knowledge of Virus Removal Software

• Superior knowledge of Active Directory and Group Policy

• Superior knowledge of Command Line command usage

• Intermediate knowledge of Microsoft System Center Configuration Manager

• Advance understanding of Windows XP

• Advance knowledge of Windows 7

• Intermediate knowledge of Mac OS X

• Superior knowledge of key component functions in the interior of a PC.

• Proficient at analyzing and assessing internal hardware issues of both Mac and Pc.

• Efficient understanding of Microsoft Word, PowerPoint and Excel.

• Able to soft key issues in Apple Devices.

CERTIFICATES

• CompTIA A+

• Information Technology Certificate.

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