Customer Service Sales
Resume:
CARMELA ANNE B. CORDOBA
***B Rosal Street Manuyo 2 Phase 7
Gatchalian Subdivision, Las Pinas City
092*-******* / 02 – 2384751
******************@*****.***
EDUCATIONAL BACKGROUND
Tertiary Assumption College 1997 2002
San Lorenzo Village, Makati City
Mass Communication Major in Media Production
•
(Consistent Dean’s Lister)
Secondary Dominican College 1996
Blumentritt Street, San Juan Metro Manila
Artist of the Year Awardee
•
Primary La Concordia College 1992
Pedro Gil Street, Paco Manila
Literary Award in English
•
WORK EXPERIENCE
August 13, 2013 to December 10, 2014 Freelance SEO/Videotechspert/Content Writer
Explaining & introducing all features product and services on video for a client
Produce & upload videos to Youtube and other social networking sites
Creates scripts and storyboards for video.
Youtube video optimization
Writes contents for website and other write ups
January 2012 to Present Event Production Coordinator
Arts & Craftsman
Responsible for the visual concept of an event production & makes items that may be
functional or decorative for an event.
Effectively coordinated and managed product launches, sponsorships and other event types
for clients such as Ayala Land Real Estate Alveo, Avida etc., Nokia, Yamaha, Microsoft,
and Toyota Vios
Ensure timely delivery of communication and production of events to drive brand and
service awareness.
Budget management and reconciliation of expenses incurred in the event.
September 2012 to December 2012 Cordoba Collection
Concha Cruz Drive, BF Paranaque
Showroom Sales Manager
Maintains appropriate inventory, maximize store appearance
Compiles lists of prospective customers for use as sales leads.
Quotes prices and credit terms and prepares sales contracts for orders obtained.
Prepares reports of business transactions.
September 06, 2007 to June 19, 2012 Convergys Corporation
Ayala Ave., cor. Salcedo St., Makati City
Senior Customer Service Specialist
Immediate response to variety of calls from account maintenance, transferring calls to the
proper line of business, basic inquiries & providing the right solutions for the customer.
Provides floor coverage in the absence of a TL to strictly monitor service level and
occupancy to attain the target set by the clients for the LOB.
Assigned by my TL to take escalated calls during his absence.
Assists in reminding the team to complete their assessments on time & monitors Ontrack
logins.
Coach advisors that need assistance to improve their quality & CSAT scores.
Year 2000 – 2007 Freelance Professional Singer
Sings as a soloist or as a member of a band
Perform before live audiences, TV, radio or events
Make or participate in recordings.
Year 1998 – 2007 Back up Singer
Provides back up to other singers such as Ramon “RJ” Jacinto, Jay R (Prince of R&B),
Kris Lawrence, Kyla, Arnee Hidalgo & other musicians in recordings, commercial jingles
& live performances.
PERSONAL BACKGROUND
Birthday : October 30, 1980
Birthplace : Santa Ana, Manila
Age : 34 years old
Civil Status : Single
Height : 5’1’’
Weight : 125 lbs.
Nationality : Filipino
Religion : Roman Catholic
PERSONAL REFERENCES
Paola Venice De Leon
Sales Channel Manager
Globalmember.net
Skyfreight Center, Paranaque
Alejandro P. Tampus, Jr. Jovy C. Bustamante
Product Ready Trainer Financial Consultant
CVG 1, Convergys Corporation Sunlife Financial Company
Ayala Ave., cor. Salcedo St. Makati 091*-*******
Contact this candidate