Customer Service Sales

T AN I E L L E JACKSON

. 954-***-**** or 347-***-****. ******@***.***

**** ***** ******, *****, ** 10469

S UM MARY

Highly motivated recent college graduate with a background in financial

services, customer relations, and project management

Strategic thinker with a passion for creativity and relationship development

Results oriented team player with exceptional leadership skills

Excellent verbal and writ ten communication

E DUCAT IO N

Florida Atlantic University, Boca Raton, FL December 2012

Bachelor of Ar ts, I nternational Business and Relations, Marketing and Finance

B roward College, Coconut Creek, FL May 2005

Associate of Ar ts, I nternational Business and Relations, Marketing and Finance

E XPER I ENCE

Nordstrom Oct. 2014 – March 2015

Customer Service Experience Specialist

Greet customers and provide a professional and welcoming sales experience

Extensive customer service and sales

Extensive candidate & client correspondence via phone and electronic

messaging

Assist customers in financing, purchasing and rewards

Ashley Furniture Homestore Jan.2013 – Sept. 2014

Product Specialist

Greet customers and provide a professional and welcoming sales experience

Conduct sales consultations, present and discuss home furnishing product

Research competition to gain knowledge of products, pricing and promotions

Assist customers in financing, purchasing and delivery

Follow up with customers on special requests and build customer loyalty

T AN I E L L E JACKSON

. 954-***-**** or 347-***-****. ******@***.***

3445 Edson Avenue, Bronx, NY 10469

Benjamin’s Mortgage, Inc. Nov. 2004 – June

2007

Loan Processor and Underwriter

Processing loans, underwr it ing closing conditions

One-on-one client consulting, extensive customer service,

Database, calendar management, organize, update & maintain files

Office and employee management, and candidate reactivation

Convergy’s May 2002 – June 2004

Customer Service Representative/Customer Resolution Specialist

Extensive customer service and sales

Database calendar, office and employee management

Extensive candidate & client correspondence via phone and electronic

messaging

Conduct extensive sale strategies to aid the company with consumers need

T EC H N ICAL SKI L LS

M icrosoft Office Suite: Excel, Word, Access, PowerPoint, Outlook. HTM L, Internet

Use/extensive research, Calyx Point 7.2, LoanAce, ATLOS, Adobe Photoshop,etc.

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