Customer Service Medical

LETTY FLORES

**** ******* *****, ********, ** ***06

Phone 562-***-****

*************@*****.***

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OBJECTIVE: Seeking employment in a medical office environment where I can

be part of an office team. I wish to utilize my experience in customer

service, as well as my education in medical insurance and billing.

EDUCATION

Pioneer High School (2011)

Whittier, CA

High School Diploma

Everest College (2013)

City of Industry

Medical Insurance Billing and Coding Diploma

Certificates: CPR, HIPAA, UBO4, WORLD OF MEDICARE, CMS 1500

SKILLS

. Bilingual: Spanish

. Medical office administration

. Medical Billing & Coding concepts

. Workers Compensation billing

. Medical insurance: private/government

. FFS and Managed Care Plans

. Microsoft Office

. Medisoft/Claimgear

. Dentrix

. Insurance verification

. Collections & follow-up

WORK EXPERIENCE

Whittier Drugs (04/2013-Present)

Whittier, CA

. Answer telephones and transfer calls

. Follow up with insurance companies

. Cover front desk

. Customer service, cashier

. Bill Review: Prepare, review and send patients statement

. Scan patient's prescriptions and enter into the data system

. Workers Compensation bills

. File DOR,liens

. Verify eligibility

. Create packages for pharmacy fairs

. Track and ship mail/packages

. Perform additional duties as requested by Supervisor and/or Management

team

VOLUNTEER EXPERIENCE

Center for Outpatient Surgery

Whittier, CA

. Maintain medical records, correspondence files

. Admit patients

. Collect co-pays from patients

. Keep records filed or removed, using logbooks or computers

. Add new material to file records or create new records

. Sort or classify information according to guidelines, such as content,

purpose, user criteria, alphabetical, or numerical order

Contact this candidate