Customer Service Representative
Resume:
Quanishea Stephens
Montgomery, AL 36116
CAREER OBJECTIVE:
My objective is to become a permanent employee
with a dynamic company and remain in a long term career until retirement.
EDUCATION:
Bachelor's Degree in Human Resource Management, Faulkner University (2008)
EMPLOYMENT HISTORY:
Underwriter, Alabama Finance Housing Authority, Montgomery, AL (2013-presently)
*prepare homeowner's files for closing on loans
*request required documents from homeowners
*approve homeowners for programs and deny homeowners
*audit homeowners files
*calculate homeowners' income
*answer incoming calls from prospective homeowners
*research homeowners information
*perform title searches
Office Manager and Payroll Specialist, Stephens Enterprises, Montgomery, AL (2007-2013)
*Handled all office problems and resolved
*dispatched loads to drivers
*processed payroll reports and issued payroll
*ran daily errands
*researched new loads for drivers
*gave presentations to new employees of company's policies and procedures
*interviewed new employees
*handled company's expenses in QuickBooks
*recruited new employees
*performed background checks and drug screenings
*audited drivers' daily logs
*eliminated unqualified applicants
*prepared reports to file income taxes
*revised company policies and procedures manuals
*posted open position ads on internet websites
*conducted phone screening interviews
*performed driver evaluations quarterly
*checked new hire references
Card Services Counselor, Max Credit Union, Montgomery, AL (2006-2009)
*Ordered 100-200 debit cards for all accounts daily by 3p.m.
*Resolved all card problems for members and employees
*Data entry of members' card notes and inquiries
*Audited card reports and corrected in timely manner
*Resolved card disputes
*Data entry of credit card applications and assisted with approvals and denials
*Trained co-workers with debit card new processes monthly
*Filed all card records with Microsoft Excel and Word
*Processed return mail for department
*Distributed department mail
*Delivered cards through courier system to branches
*Processed all return cards from atm machines
*Assisted with balancing of atm machines
*processed loan applications for credit cards
Customer Service Representative III, Regions Bank Call Center, Montgomery, AL (2004-2006)
*Handled all customer complaints and concerns with accounts
*Opened new checking, savings, and loan accounts
*Processed loans and stop payments
*Processed transfers on all accounts
*Trained new employees and acted as a team buddy
*Assisted with revising training manuals
*Sold products and services and achieved daily goal of five products of more
*Resolved customer disputes on card transactions
*processed loan applications
*answered loan questions and concerns
*assisted with revising company manuals with policies and procedures
Unit Secretary and Monitor Technician, Jackson Hospital, Montgomery, AL (2003-2005)
*Ordered rooms and meals for all surgical recovery patients
*Data entry of patients' supplies with Microsoft Excel and Word
*Assisted doctors and nurses transporting and restraining patients
*Transcribed doctors' and nurses' orders
*Took inventory and restocked all supplies weekly
*Answered all incoming calls
*Monitored patients' heart rhythms hourly
*Verified patients insurance
*processed Medicaid insurance
Field Service Representative, Montgomery Advertiser, Montgomery, AL (2002-2004)
*Assisted managers and carriers delivering paper routes
*Covered paper shortages
*Redelivered carriers' routes mistakes
*Sold products and services
*Trained new carriers on routes
*retrained seasoned carriers
*performed carrier evaluations monthly
Customer Service Representative III and Telemarketer, Fuller Fundraising, Montgomery, AL (2001-2002)
*Handled all fundraising inquiries
*Resolved customers' fundraising problems
*Sold products and services from cold calling
*collected on past due orders
*trained new customer service representatives
Human Resources Assistant and Reservationist, Intercall, West Point, GA (1997-2001)
*Trained new employees on services and positions
*Assisted with the new hire processes
*Revised training manuals and processes
*scheduled new reservations for conference calls
*resolved conference call issues
*executed conference calls
*performed employee evaluations
*performed drug screening and background checks
*posted open positions on internet websites
*performed telephone interview screenings
*checked new hire references
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