Customer Service Administrative Assistant
Resume:
Marilyn Alvarez
Houston, TX
*******.*********@*****.***
SUMMARY
Hard worker who excels at analyzing, prioritizing and completing tasks in a professional manner.
Over 9 years of great Customer Service experience.
Dedicated leader with demonstrated ability to Train, manage and motivate team members to
achieve organizational objectives.
Administrative assistant experience, focused on driving productivity by leveraging strong front office
management skills.
Skilled at quickly learning new processes, technologies and machinery.
Adept at managing multiple projects with ease using expert time methods.
Experience with computer software such as QuickBooks, Accurint, Lexus Nexus, SAP, along with
Microsoft programs such as Word, Excel, Power Point, Outlook and much more.
HR knowledge of 2 and 1/2 yrs. including new hire pre-screening, background checks, questioners, and
paper work.
OBJECTIVES
To secure a career in which the corporate culture and policies allow me to use my experience and
knowledge to better my self as well as the company.
EDUCATION
Cucuyagua, Copan, Honduras
Instituto Polivalente Francisco Morazan Grad School
Graduated January 2010
Bachelor's in Business Administration
EMPLOYMENT HISTORY
CPS Energy San Antonio, Tx, USA
Customer Service Representative January 2015 – Present
Answer calls from customer regarding their electricity.
Handle outage calls as well as calls concerning high bills or payments.
Complete new contracts for customer starting services with CPS Energy for the first time.
Verify customers information using software such as Accurint, Lexus Nexus or SAP.
AT&T San Antonio, TX, USA
Customer Sales Support September 2014 – January 2015
Fill out technician forms for new service installation.
Review customer information using software like Air Portal or Outlook.
Taking up to 10 orders of new service per day.
A C Door Specialties San Antonio, TX, USA
Project Manager April 2014 – August 2014
Read new builders floor plans for business purposes.
Bid on jobs using public bidding sites as well as private bidding sites.
Calculate the amount of material needed to get the job done.
Go out to work site to take measurements of door ways before starting a job.
L & H Packing San Antonio, TX, USA
Quality Control October 2013 – March 2014
Read and record product temperatures using special thermometers every 30 minutes as well as
hourly.
Check quality of the product before, during and after the slaughter process.
Weigh and secure product before being shipped out.
Check the dates and times on product being packaged.
Tex Door LLC San Antonio, TX, USA
Administrative Assistant July 2012 – October 2013
Manage international sales.
Complete invoices and manage company's earnings.
Work along side with the owner's to better company sales.
Help with new employees screenings, and forms.
Managed the hiring process for General Labor, Warehouse, CDL Drivers and Installers.
Med Team Inc. San Antonio, TX, USA
Provider January 2010 – Present
Read and record temperature, pulse and respiration.
Plan, prepare and serve meals according to special diet indications.
Clean and organize patients living quarters.
Perform household task such as laundry, dusting, washing dishes and vacuuming.
Fresh From Texas San Antonio, TX, USA
Supervisor January 2010 – July 2012
Ran fresh produce line for H.E.B and Labatt Foods.
Worked with staffing agency to help fulfill needed positions for the days orders.
Supervised groups of 20 or more at a time.
Used special computer systems to input orders and have them marked for shipment.
PROFESSIONAL SKILLS
Microsoft Office Proficiency: Advanced
Dependable: Expert
Mathematical Reasoning Aptitude: Expert
REFERENCES
Jason Garcia CPS Energy
Supervisor 210-***-****
Amalia Chadwick AT&T
Supervisor 210-***-****
Janie Bravo CPS Energy/AT&T
Co-Worker 210-***-****
Grace Wheatly CPS Energy/AT&T
Co-Worker 210-***-****
HOBBIES & INTERESTS
Spending time with my family
Reading
Zumba
LANGUAGES
English: Native
Spanish: Native
Portugués: Beginner
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