Customer Service Sales
Resume:
Mr. Lonnell Walker
**** *. ********* / **. *****, Missouri 63110/ 314-***-****
******.*******@*****.***
Objective:
I am applying for a position as a Customer Service Representative or a closely related position. I
have over ten years’ experience working as a Customer service representative and Call center
experience receiving high volume of in-bound calls. My experience also includes, sales, business
management skills, business administration experience and problem solving and multitasking
skills, technical skills. I have extensive computer skills working with Microsoft office 365, share
point and outlook express. I am available to start right away and I am able to work a 40 hour plus
week and holidays and weekends, if needed. And I have extensive experience working from
home as a customer service representative, handling high volume in-bound as well as out-bound
calls.
Summary of Qualifications:
• Experience in management, planning, organizing activities and events.
• Proficient in developing excellent work skills
• Readily accepts new challenges
• Well adapted to fast paced and evolving work environments
• Skilled in organizing work duties and resolving problems
• Extensive Customer service experience
• Extensive Collections experience
• Extensive Business Management skills
• Project Management Experience
• Excellent verbal and communication skills
• Extensive Sales/Marketing experience
• Extensive call center experience
• People Skills experience
• Extensive Computer Skills (Microsoft office 365)
• Leadership in Management
• Multi-Tasking Skills
• Extensive technical skills
• Extensive Customer Relations Experience
Professional Experience:
Business Adjunct Instructor/Mentor, 2009 to 2015
I.T. Studio Technologies, St. Louis, Missouri
My primary duties at the company are to instruct business courses face to face and online. The
courses I instruct are introduction to business 101, marketing and sales, introduction to business
management and the fundamentals of project management, as well as introduction courses in
becoming an entrepreneur. Also my duties include mentoring and advising students as needed.
Business Manager/Customer Service, 1990 to 2009
St. Louis Insurance Center, St. Louis, Missouri
I was the Business Manager and owner for the day-to-day operation of the center, this involved
meeting with policy holders on day-to-day bases to discuss policy coverage, managing customer
service duties, call center operations, handling insurance medical claims, sales, marketing,
training new employees in class as well as on line, recruiting new clients and sales people. My
duties also included evaluating new applications for insurance, troubleshooting computer
problems, and maintaining customer’s accounts by computer. Furthermore, my duties involved
evaluating and deciding sales and marketing of various medical insurance products to meet
organization’s sales objectives with the use of sales projects and to provide training instructions
via on line or in the class room concerning new sales, sales projects and marketing projects.
• Planning, Management, Organizing, Evaluating and Processing policies
• Evaluating perspective insurance applications and policies
• Leadership Management
• Receiving and evaluating new health care policies
• Organizing, Marketing and of Insurance products
• Extensive customer service/Call center experience
• Recruiting new clients
• Organizational Leadership
• Project Management Experience
• Hiring and Training new employees
• Extensive Computer Skills (Microsoft Office 365)
• Business Instructor: Class Room/On Line
• Blackboard: Online teaching tool (LMS)
• Developing Employee Training Program
• Extensive Health Care Experience
• Medical Terminology skills
• Extensive Experience with health care policies
• Extensive Data entry skills
• Technical skills
Education:
B.A., Webster University, Webster Groves, Missouri
Business Management/Customer Service, 1981.
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