Customer Service Administrative Assistant

Andrea Earle

**** ***** ***** *****, *******, NC 27616

Cell: 919-***-****

******.*****@*****.***

Profile

Administrative support professional with versatile office management skills

and offering outstanding customer service. Proficiency in Microsoft Office

programs and possessing strong people skills. Excellent planner and

problem solver who readily adapt to change, works well in a team and go

beyond expectations. Able to juggle multiple priorities and meet deadlines

without compromising quality.

Key Skills

Office Customer Service Office Management Event Management

Skills: Front Desk Executive Support Calendaring

Reception/ Records Management

Reservation Agent

Computer MS Word MS Outlook MS PowerPoint

Skills: MS Excel MS Access

Experience

Respond to telephone inquiries from providers regarding health insurance

•

eligibility and benefits

Research medical codes to determine if they are valid and billable

•

Investigate medical insurance claims and provide status/payment

•

information

Collect information, research/resolve inquiries and log customer calls.

Communicate appropriate information in a timely manner

Liguanea Club Ltd. Kingston, Jamaica Administrative Assistant, 1989 to 2011

Handled multifaceted clerical tasks (e.g., data entry, filing, customer service, records

management). Responsible for taking and relaying messages, greeting/directing

members and visitors, providing general administrative and clerical support, and

maintaining the reception area.

Coordinated meeting arrangements, maintained membership and staff ID system and

ensured the delivery of premium service. Quickly became a trusted assistant known for

“willing” attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments and customers to plan

meetings and prepare welcome packages for new members. Established strong

relationships with members to gain support and effectively achieve results.

Andrea Earle – Page 1

Assisted in arranging events for members and staff.

Entrusted to manage office in the manager’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred

calls; and prepared official club correspondence relating to membership and

employee benefits.

Co developed, implemented and maintained membership ID system.

Earned excellent marks on performance reviews, with commendation for excellence

in areas including work volume, accuracy and quality; ability to learn and master

new concepts; positive work ethic; and commitment to providing quality service.

Education

University of Technology

Certificate in Pension Administration 2006

Software Training Center (STC)

Diploma in Computer Studies – 2000 2003

MS Word

MS Excel

MS PowerPoint

MS Access

Dbase

B & B University College

Certified Professional Secretary (CPS) 1996

University of the West Indies – School of Continuing Studies

Certificate in Business Studies (Credit) – 1987

Professional Development:

Microsoft Office User Specialist (MOUS)

Andrea Earle – Page 2

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