Customer Service Sales
Resume:
Toni K. Dambro
Mooresville, IN 46158
Objective
To bring to your company solid management and sales skills sharpened by experience and a commitment to excellence. I am a
PROVEN leader and problem solver with exceptional personal skills. Combining my in-depth background with a strong work
ethic will enable me to make an immediate and lasting contribution to the company.
Summary of Qualifications
• Over 4 years retail Banking
• Over 7 years of Call center sales, management, training and Special Projects
• Managing a team while meeting Company objectives
• Daily operations, providing customer service and problem solving
• Over 15 years experience in Management and Supervision
• Over 15 years experience Sales and Training
• Over 15 years real estate Acquisition and Management
Work Experience
2011-2015 JP Morgan Chase Relationship Banker
Working with current high potential and high balance customers to retain and grow existing deposits, while assisting in
daily operations.
2008-2011 Pitney Bowes Government Solutions Claims Representative
• Claims Representative resolving Certificates of Non Receipt of Merchandise. In addition,
preparing, submitting all Insurance Claims; which also includes all follow up of payment and working with
vendors.
• Monitoring and reporting to the Transportation Manager and the Loss Prevention Officer
geographic areas where there is an increase in product loss
2002-2008 Group RCI Sales Management
• Training and Technical Support including being a Product Advisor for new employees and employees new to
the department in the United States and Canada
• Assisted Customer Service with product questions and resolving employee errors
• Provided training classes to assist in telephone handling time and closing the sale
Provided training classes to educate employees on additional services offered and how to implement
them
• Team Leader, developing teams eight to twenty people
• Back up for Department Manager when needed
Toni K. Dambro
7682 Maxwelton St.
Mooresville, IN 46158
Independent Contractor Telecommunications Acquisitions
• Multiple site acquisition properties for Telecommunication tower and facilities
• Zoning
• Collocations, expansions and trouble shooting
• Lease negotiations
• Presentations to zoning boards and neighborhood associations
Dickson Hughes Group Telecommunications Acquisitions Specialist
• Acquiring land for lease or purchase for Telecommunications Installation
• Lease negotiations
• Neighborhood association and Planning Commission meetings
Herman Associates Director of Property Management
• Managed budgets and revenue of 30 Apartment Communities
• Implemented training program and produced on-site training manuals
• Conducted Government Inspections
• Approved all capital expenses
• Trained new Property Managers
American Photo Group Sales Supervisor
• Managed Sales and Service Representatives in the photofinishing industry
• Managed the Customer Service Representatives
• Responsible for meeting monthly with major clients in the Midwest to assure
the company was meeting with the clients objectives of competitive pricing and quality
Training and Development
• Conducted training and motivational classes
• Assisted co workers in personal development of sales and service
Toni K. Dambro
7682 Maxwelton St.
Mooresville, IN 46158
• On Loan to various Departments assisting in new projects
Education and Continuing Education
Saginaw Valley University
Fred Pryor and Career Track Seminars
Indiana Real Estate School
Train the Trainer
Indiana Insurance License
Financial Series 6 & 63
Contact this candidate