Customer Service, Admin, computer skills, multi-line phone systems

Jennifer B. Morris

**** ******** **** **. *******, NC 27616 / *******.****@*****.*** / Phone 919-***-****

Professional History

*/**** – Current Wakefield Medical Inc., (Remote) Customer Service Rep Wake Forest, NC

• Billing using Brightree Software

• Verify Medicaid Insurance using NC Tracks software

• Package and Ship products to customers

1/2013 – 2-2013

5/2013 – 7/2013 FDH Engineering, (Temp)CAD Designer Raleigh, NC

• Created and Revised CAD drawings using AutoCAD 2010 & 2013

• Created PDF’s from construction drawings

• Created site walk folders and eTransmisson Files

• Researched Info for site walks

• Sent and received emails using Microsoft Outlook 2013

• Created and revised Excel spreadsheets

9/2010 – 7/2011 DataTech Plus, (Remote) Telecommunications Dispatcher Raleigh, NC

• Answered phones, created invoices, sent emails

• Remotely received system communications and dispatched qualified technicians

• Negotiated payments and arranged dispatching details

• Managed part orders and customer invoices

12/07 – 06/08 The Bilco Company, CAD Operator West Haven, CT

• Responsible for creating and revising customer drawings using AutoCAD

• Logged in incoming customer orders

• Customer Service

07/02 - 02/05 Subway Headquarters, Interior Store Designer Milford, CT

• Created Interior designs for Subway Restaurants using AutoCAD 2002

• 0Revised CAD Drawings

• Advised numerous customers in governmental guidelines

• Answered phones, filed, sent faxes and e-mails as well as other Administrative duties

04/02 – 07/02 Hamden High school, Administrative Assistant Hamden, CT

• Performed various administrative duties for the principal at Hamden High School

• Typed correspondence and referral notes

• Answered phones and filed, maintained attendance records

• Handled various activities for the senior class

Education

Emmett O’Brien Technical School, Ansonia, CT Major: Drafting Technology

AutoCAD, Autodesk, Mechanical Desktop, CADkey

Skills and Software

Brightree Software, NC Tracks Software, AutoCAD 2005, 2010, and 2013. Windows 98, Windows XP, Microsoft Office (Word, Excel, and PowerPoint), Mechanical Drawing, Architectural Drawing, Customer service, operating and maintaining plotter printer equipment, running blueprints, verbal and written communication, dispatching, can handle multi line phone system.

*Received achievement award for Drafting Excellence and Proficiency in Theory

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