Customer Service Manager

Location:

Posted:

May 03, 2015

Yvonne Keith

Cleveland Heights, OH 44118

*****************@*******.***

OBJECTIVE: To obtain a position whereby I can be of assistance to any client, customer, guest, or staff

using my skills in Word, Outlook, and Excel and also, where I can assist with my exceptional customer

service skills.

WORK HISTORY:

Courts of Praise Café Cashier September, 2013 to Present

• Take payments from customers for food

• Help prep food areas for cooking

• Talented customer service skills

• Wash dishes

• Close out the cash terminal accurately and professionally

The Home Depot Cashier May, 2013 to August, 2013

• Greeted customers courteously as they entered the store

• Helped customers find the correct aisle for merchandise they were looking for

• Part of Self-Checkout team

• Handled difficult customers that needed assistance in Self-Checkout

• Completed returns and exchanges accurately and in a timely manner

• Was voted 10 out of 10 in the VOC (Voice of Customer) poll

State Industrial Products Customer Account Manager January, 1997 to April, 2009

• Called on delinquent business accounts

• Took payments by phone using Check by Phone and credit cards

• Completed credits/rebills to update clients’ billing

• Sent out severe delinquent letters to customers regarding their billing

• Negotiated payment plans for customers

• Dropped delinquency rate from 24 to 15% in my territory

Page 2

• Awarded top collector for two consecutive years

• Proficient in SAP

• Proficient in accounts receivable

Turner Construction Company Receptionist February, 1995 to February, 199 6

• Handled a multi-line switchboard

• Ordered office supplies

• Greeted customers, clients, guests, and staff professionally and courteously

• Completed mail for staff using UPS and FedEx

• Exemplary work for 10 sales reps’ expense accounts

• Assisted with accounts payable and receivable