Consumer and Mortgage Processing, Banking, Credit Union, CSR
Resume:
Laura Clevenger
Lebanon, Oregon 97355
**********@*****.***
EXPERTISE AND EXPERIENCE
Accounts Representative/Customer Service/Sales
Branch Auditor/Loan Representative/Notary/Call Center
Consumer Loan and Mortgage Servicing/Processing/Trainer
Detailed Oriented with Excellent Multitasking Skills
Proficient Computer Skills: MS, LP, Fiserv, Flex, Desktop, CBS Plus, Point, Encompass,
XP2
PROFESSIONAL EXPERIENCE
Member Service Representative, Desert Schools Federal Credit Union Customer
Service, Sales, Cash Balancing, Teller, Reports, Notary, Account and Loan Set up.
02/1994 to 02/2002
Consumer Loan Servicing, Desert Schools Federal Credit Union Take Applications and
set up Auto Loans, Signature Loans, Line of Credits, Visa Card Applications, Service all
Consumer Loans, Customer Service by Phone, Payments, Lien Releases, Title Work and
Process. 02/2002 to 07/2003
Loan Application Center (Call Center) Desert Schools Federal Credit Union Assist
Customers with Credit Union Products and Services, Sales, Payments, Loan Applications,
Account information, Mortgage Services, Consumer Loan Servicing, Online Banking, and
overall Customer Service by Phone and Email. 07/2003 to 07/2009
Mortgage Servicing/Senior Admin, Mortgage Processing, Desert Schools Federal Credit
Union – Servicing of Mortgage Loans, Payments, Payoffs, Deed of Releases, Escrow
Account Management, Escrow Analysis, Loan Modifications, Quality Control, and
Compliance and File Maintenance. Process Mortgages, Loan file set up review, request
documents, prepare file for underwriting review.
07/2009 to 7/2013
Mortgage Processor, Granite Credit Union Process Mortgages both Conventional
Refinance and Purchases, FHA/VA Loan Processing, Loan File Review and Set Up,
Obtain all required Documentation for Underwriting review and approval. Customer
Contact and expediting conditions to clear for funding/close. 09/2013 to 08/2014
Account Representative, Transwest Credit Union Provide Customer/Member Service,
Teller Duties, opening Savings and Checking Accounts, Visa Debit and Credit Cards,
CD’s, Money Market, Business Accounts, Call Center Rep, receiving inbound calls and
handling customer questions and concerns, payments, disputes, stop payments, wire
transfers, account statements and balances. 12/2014 to 03/2014
EDUCATION
Mesa Community College 1992, Formal Training: Public Speaking, Training and
Leadership Programs YMCA 1993, Desert Schools FCU Sales Leadership Courses 2000
2013. Continuing education through credit union sponsored programs and training.
COMMUNITY SERVICE
Feed My Starving Children 2009 2011, United Way Volunteer/Contributor 1992 2013,
Packing for Troops 2003 2005, Children’s Miracle Network Sponsor/Contributor 2000
2002, LDS Mission 1987 1989, Special Olympics Volunteer 1984 1986, Girl Scout
Volunteer 1979 1982
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