Customer Service Manager

Katherine Samodell

**** **** ** *******, **** ***66

330-***-**** Mobile * ********@***.***

EXPERIENCE

IGS Energy Solutions

Home energy consultant

Responsibilities included assistant branch manager, helping customers lower their utility bills Beachwood, OH

. Managed team to facilitate knowledge of product and procedure

Motivate, support and in field training 2014-2014 jan/dec

Appointments to client’s business/home’s to financially help them lower their utility bills.

Record Publishing Company Kent, OH

Advertising Account Executive 1989-2013

Responsibilities included managing client through a business financial and planning advertising campaign. Proposals,

Collections, Need assessments. Solving problems, resource planning implementation including requirements gathering

needs financial availability and marketing strategy.

Lead and completed 300 client’s on short term/long term advertising needs. project among six separate reporting

entities, Planning, needs of client, proposal selling, scheduling, layouts,

Collections, from letters to phone calls to turn over to financial institute

Over all Customer service: 300 client base,

Eagle Truck Stop Streetsboro, OH

Manager 1988-1989

Responsibilities include operational procedures, continuous process improvement, and inventory control

>scheduling of inventory, scheduling of staff, inventory of fuel and replenishing

>handleing of monies, staffs hours and time cards.

Daily reports on inventory, monies, staff and fuel intakes.

Blair Cartridge Trucking Company Ravenna, OH

Administrator 1984-1988

Responsibilities in charge of routes, dispatching to drivers, bookkeeping, fuel expenses and keeping daily records and

Files updated.

Performed communication to drivers on the road.

Daily reports on fuel expenses

Reports, and collections from deliveries.

EDUCATION

Southeast High School Lake Milton, OH

Diploma 1980

Various Seminars Cleveland, OH

Diploma

Marketing, public relations, internet, customers need assessments and motivational seminars

COMMUNITY

Kent Chamber of Commerce Kent, OH

Being a member of networking, visiting/working and or planning community events. Setting up and being part of community Expo’s 1989-2013

Aurora Chamber of Commerce Aurora, OH

Networking with businesses, working and or planning community events. Setting up and being part of community expo’s Date

2009-2013

Bethel Baptist Church Ravenna, OH

Community Outreach Bus ministry, Biker ministry 2009-current

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