Human Resource Customer Service

Sandra Perry Cooley

P.O. Box ***** Raleigh, North Carolina Tel.919-***-****

******.*******@*****.***

LinkedIn: Sandra Cooley

Passionately committed to professionalism and leadership standards; highly

organized, working under strict deadlines, schedules, and policies with

attention to detail. Confident and poised in interactions with individuals

at all levels. Detailed-oriented and resourceful in completing projects;

able to multi-task effectively; works independently or as a team. The

implementation of strong leadership skills, communication, and

organizational skills is a great asset to any company or organization.

Experience Highlights

Office Manager - iContact Morrisville, North Carolina

iContact LLC Corporation is an International online Service Provider of

Email and Social Media Marketing Solutions for Businesses in the United

States

November 2013 - March 2015

. Manage reception area to ensure effective telephone and mail

communications

. Supervise the maintenance and alteration of office areas and equipment

. Coordinate overall administrative activities for Leadership Team

members including

Booking travel, submitting expense reports, and meeting planning

. Negotiate the purchase of office supplies, furniture, office equipment

and services for the

entire staff in accordance with budgetary restrictions

. Manage vendors contracts and relationships

. Coordinate company events including but not limited to monthly

birthday/anniversary

celebrations, quarterly business meetings, customer service week, and

teambuilding

. Managed day-to-day facility operations

. Create expense reports

. Provide visitors management for onsite guests (temporary badges, food

and drink

needs, etc.)

. Identify inventory needs for all stocked items and ensure only as-

needed supply is kept

on-hand.

. Manage relationships with vendors that provide employee services

. Ensure new hires have proper supplies on their first day

. Assistance as needed with special department projects

. Identify cost savings for the organization

Skills: Internet, Microsoft Outlook, Word, Excel, PowerPoint, FedEx,

ShoreTel Phone System. Positive Traits: People Skills, verbal

communication, administrative writing Skills, problem solver,

multitasking skills, overall office experience, and a leader by

nature.

Facility/Administrative Assistant - Dex Media Cary, North Carolina

Dex Media, Inc. (formerly) and presently SuperMedia provide small

businesses with social, local, and mobile marketing solutions.

October 2008 - October 2013

. Answer multi-phone at 6 lines, screen calls, and direct calls to

appropriate contact.

. Greet and direct all visitors, vendors, clients, job candidates and

customers to destination.

. Manage meeting rooms and configure as necessary.

. Coordinate training sessions for managers.

. Oversee of office equipment operations.

. Support accounting team to maintain petty cash, postage stamps, and

vendor refunds.

. Manage the company's lobby area. Greet and direct all visitors,

vendors, clients, job candidates and customers.

. Ensures sign-in and security procedures.

. Maintain customers focus and answer to customer's enquiries using

company standard guidelines.

. Set-up employee security card access.

. Arrange for couriers and rentals as necessary.

. Assists in the maintenance of office buildings, systems and grounds in

providing facility assistance in client offices as requested via the

helpdesk.

. Liaison between facilities manager, clients and sub contractors with

regards to jobs as necessary.

. Responsible for ordering office supplies.

. Monitor the HRIS for new hires and terminations on monthly basis.

. Updated company rosters monthly.

. Spreadsheet database management updates.

Skills: Internet, Microsoft Outlook, Word, Excel, PowerPoint, Oracle,

FedEx, and NEC Phone System.

Payroll Administrator

. Accurately processed the bi-weekly payroll.

. Audited the data entered daily for accuracy and make adjustments as

needed.

. Monitored pay or adjustments as required for employees on LOA.

. Audit payroll to ensure that data transmitted correctly and on time.

. Maintain payroll records to ensure files are retrievable when

necessary.

. Work closely with Human Resources Manager and Controller to ensure all

payrolls related issues are being addressed accordingly.

. Verified data entry of new hires, terminations and various status

changes

Skills: Internet, Microsoft Outlook, Word, and Paycom Online

Service.

Administrative Assistant - Schooldude.com Cary, North Carolina

SchoolDude .com is an education platform of cloud solutions for schools and

universities to manage facilities, maintenance and technology.

September 2005 - October 2008

. Answer and direct customer calls to the appropriate technician for

client customer care.

. Greet and direct all visitors, vendors, clients, job candidates and

customers to destination.

. Manage meeting rooms and configure as necessary.

. Oversee of office equipment operations and the ordering of office

supplies.

. Receipt of incoming mail and outgoing mail using USPS.

. Managed petty cash, postage stamps, and vendor refunds.

. Made Flight Travel arrangements.

Skills: Internet, Microsoft Outlook, Word, Excel, and Salesforce.com.

Accounts Receivable

. Made collections calls to clients.

. Mailed out invoices on late notices.

. Prepare batches of invoices for data entry.

. Data enter invoices for payment received.

. Process backup reports after data entry.

. Print and distribute monthly financial reports.

Skills: Internet, Microsoft Outlook, Word, Excel, and Salesforce.com.

Administrative Sales Associate - Southern States Imports, Raleigh, North

Carolina

April 1999 - September 2005

. Greet and assist visitors entering the establishment.

. Answer phones, direct calls, and respond to inquiries.

. Direct calls and respond to inquiries.

. Receive payments by cash, check, credit cards, and coupons.

. Issue receipts, refunds, credits, or change due to customers.

. Collect money and provide receipts for services, and sales.

. File Invoices from sales and services.

. Balance Register Summary by counting money in cash drawer at the

beginning of the each day to ensure the register is correct.

Skills: Internet, Outlook, Word, Excel, and ADP

Human Resource Generalist - CNC ACCESS INC. Raleigh, North Carolina

May 1995 - April 1999

. Greet and assist visitors entering the establishment.

. Answer phones. Direct calls and respond to inquiries.

. Support to management staff of the company as requested.

. Responsible for implementing employment and compliance to regulatory

concerns and reporting.

. Responsible for implementing employee safety, welfare, wellness and

health.

. Overseeing employee services and counseling.

. Manage employee orientation, development, and training.

. Coordinated and Implemented the hiring process, services, policies,

and programs

Skills: Internet, Outlook, Microsoft, and HRIS (Human Resource

Information System.)

Office Assistant - N.C. Center for Nonprofits Raleigh, North Carolina

N.C. Center for Nonprofits serves as a statewide network for nonprofit

board and staff members, an information center on effective organizational

practices, and an advocate for the nonprofit sector as a whole.

February 1990 - May 1995

. Greet and assist visitors entering the establishment.

. Answer phones and take messages and distribute accurately.

. Obtain, sort and transfer incoming calls, emails, and regular mail.

. Type correspondence as requested.

. Assemble packets of information to send to members.

. Oversee the mail incoming and outgoing.

. Ran errands.

. Maintain and update databases as needed.

. Make preparations for yearly conference.

Skills: Internet, Outlook, Word, Excel, and PowerPoint

Education

University of Phoenix, Currently enrolled in Batchelor Science in

Management Degree Program

Phillips Junior College (formerly Rutledge Business College) Concentration

in Business

Overall Skills

Overall skills: Internet, Microsoft, FedEx, and ShoreTel Phone System,

Oracle, salesforce.com, ADP, and HRIS.

People Skills: Verbal communication, administrative writing Skills, and

Office experience.

Accomplishments

High Five Award Nominination Internal Recognition Program

Human Resource Information Research Project

Contributed to the human resource department in gathering data. This was to

obtain conference room details for the human resource department. The

research was achieved by numerous emails, phone calls and creating

spreadsheets. The information obtained was loaded into the learning

management system platform. This was a huge project in working with

facility counterparts to obtain all the necessary information on conference

room locations, names, and capacity.

Front Desk Organization

Systematized the management of the front desk by coordinating changes;

provided office support to staff and implement procedural changes. Analyzed

and wrote procedures, front desk, and temp personnel training manuals, and

set-up new filing systems, created a front desk department listing to

improve efficiency for the front desk personnel.

Contact this candidate