Excellent writing and communication skills and fluent in English

GLADICE ERYL UY SO

* ****** **. ***** ***** *, Pasig City, Philippines

(099*-***-**** / (02) 634-8007

******@*****.***

SKILLS

Excellent writing and communication skills

Driven, analytical and great problem solving skills

Solid team-working, multi-tasking and time-management skills

Hardworking, energetic, reliable and professional

Flexible, detail-oriented and well organized

Strong interpersonal skills and pleasant personality

Well-versed in Windows, Microsoft Word, Excel and Access

Language: English, Tagalog, Hokkien and Mandarin

EMPLOYMENT OVERVIEW

Work Experience

General Manager (Full-time) December 2013 – Present

Ten Cents to Heaven Resort (Rodis Realty & Dev. Inc.) Philippines

Developed & implemented an operating environment that assures consistent guest satisfaction.

Executed operational activities such as processing check-ins and check-outs, answering

inquiries and cashier related duties.

Used suggestive selling techniques to sell rooms and to promote other amenities of the resort.

Monitored table placement and buffet setup during corporate events.

Developed and administered various human resources plans and procedures for all company

personnel.

Prepares financial reports for management that explain operational effectiveness & variances.

Customer Service Associate (Part-time) May 2013 – September 2013

Staples Canada, Canada

Greeted customers as they enter the store and answer phones and respond to inquiries.

Provided exceptional customer service thru a fast and flawless purchase and return process.

Able to increase sales by recognizing opportunities to generate add-on sales.

Maintained work station’s cleanliness and order, while performing other tasks assigned.

Cashier/Server (Part-time) September 2012 – September 2013

Speedi Gourmet Ltd., Canada

Took orders and prepared food & beverage to guests using excellent customer service skills.

Handled cash management duties and issued receipts in an accurate manner.

Stocked cupboards and coolers in advance to ensure efficient service.

Cleaned work station, equipment, kitchen wares and utensils.

Cashier/Server (Part-time) September 2012 – March 2013

Rasoee Indian Kitchen, Canada

Provided excellent service to ensure customer satisfaction and repeat business.

Utilized interpersonal skills and problem solving skills in handling customer complaints.

Suggested and initiated new procedures to improve safety & convenience for co-workers.

GLADICE ERYL UY SO Page 2

Developed and implemented proper food proportions while keeping costs at a minimum.

Account Officer (Full-time) December 2011 – April 2012

COL Financial Group, Inc., Philippines

Found prospects, acquired new clients and searched for new account opportunities.

Explained to clients the company’s product and services ensuring full understanding.

Identified and provided additional services that the clients may need.

Resolved problems and provided assistance to clients with their accounts.

Accounting Staff (Full-time) December 2010 – November 2011

Hansson Paper Corp., Philippines

Maintained files, including filing of ledgers, vouchers, and other documentation filings.

Computed and recorded charges, refunds, rentals and payrolls.

Verified and posted details of business transactions and bookkeeping.

Processed and prepared financial statements and reconciled bank statements.

Sales Associate (Part-time) November 2009 – May 2010

Pet Habitat, Burnaby BC

Provided excellent customer service by assisting and responding to their request and inquiries

Handled all customer issues with understanding and a satisfying resolution

Arranged displays to enhance merchandise and increase overall sales and profitability

Issued receipts and received payment by cash, gift cards or credit to customers

EDUCATION

Diploma in Accounting Program May 2012 – August 2013

University of British Columbia, Vancouver BC

Bachelor of Science Major in Computing Science August 2005 – August 2010

Simon Fraser University, Burnaby BC

Zhejiang University, Hangzhou, China

High School Diploma, March 2004

2000 - 2004

Immaculate Conception Academy, Manila, Philippines

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