Customer Service/Administrative
Resume:
Diandra Hargraves
**** ********* ***, *** #****, Owings Mills, MD 21117
********.**@*****.***
Profile Determined and proactive professional, who works with a sense of urgency to anticipate the
needs of senior-level executives. Thrives in a fast paced, dynamic environment, and
is skilled at multi-tasking and maintaining a strong attention to detail.
Microsoft Office proficiency
•
Skills Excellent organizational skills
•
1. Computer proficiency Strong customer relations skills
•
2. Typing and data entry Filing and scheduling
•
3. Internet Research Meticulous attention to detail
•
Works well under pressure
4. EPIC Software •
Administrative support specialist
•
5. Social media knowledge
2012 to 2015
Experience Patient Access Specialist II
Johns Hopkins Hospital, Baltimore, Maryland
Received inbound calls, emails, and faxes from patients and physicians
requesting services within Johns Hopkins Medical Institution. Coordinated
complex appointment scheduling for 5 (five) different Dermatology
facilities, maintaining patient demographic and insurance pre-registration
information in appropriate scheduling systems. Answered questions of
patients and physicians, provided patients with information on physicians,
and provided high quality customer service on every call. Responsible for
satisfying the customer and maintaining the image of Johns Hopkins
Medicine.
Accomplishments:
• Created, organized, and set up a system for referrals. Result: Better access
to referrals, and less time searching for them.
• Trained over 10 (ten) staff members in office administrative procedures.
Patient Representative 2010 to 2012
Johns Hopkins Hospital, Baltimore, Maryland
Registered patients scheduled for various types of inpatient and outpatient
surgeries. Provided updates to friends and family of patients in surgery.
Documented updates of patients provided by Operating Rooms and
physicians. Provided customer service and emotional support to friends and
family of patients in surgery.
Accomplishments:
• Researched and set up a more confidential, yet still efficient, way to
provide updates for friends and family of surgical patients. Result:
Ensures HIPAA is not violated.
• Received a great deal of compliments from patients, families, physicians,
and nurses.
2009 to 2010
Experience Customer Service Representative
(continued) Johns Hopkins Healthcare, Glen Burnie, Maryland
Answered incoming calls from customers and providers. Explained medical
benefits, claims, and appeals. Interpreted and explained authorizations for
medical procedures, medications, and durable medical equipment. Assisted
coworkers when necessary. Performed various administrative and clerical
tasks, such as making copies and sending faxes to different departments and
healthcare facilities.
Accomplishments:
• Received a bonus for exceptional customer service for 5 (five)
consecutive months.
• Received various awards and compliments from customers and
physicians.
HR Intern 2006 to 2009
Injured Workers’ Insurance Fund, Towson, Maryland
Created and updated spreadsheets reporting employee related data.
Assembled administrative packets for various departments. Provided
administrative support to 4 (four) Human Resource professionals within a
400-person organization. Updated Human Resource records and files.
Performed file audits. Managed projects using the Excel database.
Performed reference checks for potential vendors.
Accomplishments:
• Increased office organization by developing a more efficient filing system.
Result: Saved time when searching for documents, and made auditing files
easier.
Education
2006 to 2009
Mathematics Major
Towson University, Towson, Maryland
Advanced College Prep (Diploma received) 2002 to 2006
Western High School, Baltimore, Maryland
Available upon request.
References
Contact this candidate