Manager Customer Service

KRISTIN A. NILSEN

**** ****** ***** *, ****** NY 13069, 315-***-**** *****************@*****.***

PROFESSIONAL SUMMARY: I am a master’s level, published writer with 30 years’ experience in education,

administration, marketing and sales.

Free-lance writer – 2005 - Present

The Observer, Penn Yan, NY

The Finger Lakes Times, Geneva NY

(2) 100,000 United Way grants for The Finger Lakes Council of the Boy Scouts

Marketing copy for Electromark, Wolcott, NY

TEACHING

Substitute – 2008 - 2011 Waterloo, Seneca Falls, Romulus, and Geneva City Schools (Pre-K-6)

Taught children with learning disabilities.

Instructor of Modern Office Technology – 1989-1998 Pioneer Career and Technology Center, Shelby, OH

Prepared over 100 adult students for entry-level office positions

Maintained a placement rate over 90 percent

Wrote $10,000 grant for ten new computers

Instructor of MS Office - 1998 BOCES, Newark, NY

Supervisor - 1998 BOCES, Flint, NY

Instructor of MS Office - 1998 Workforce Development, Canandaigua, NY

SALES-MARKETING-RESEARCH

Pet Nutrition Consultant – Chuck Latham Associates, Boulder, CO

August 2013 – July 2014

Educating consumers about the benefits of Purina Pro Plan for dogs and cats in the greater Syracuse area

Sales Manager - 2001 The Inn at Glenora Wine Cellars, Dundee, NY

Planned and Implemented weddings and other events involving 20 staff members with as many as 500

guests

Sales Associate - 2000 - 2013 Waterloo & Victor, NY

Polo, Ralph Lauren, Ann Taylor, Eddie Bauer, DressBarn, Casual Corner, Kaufmann’s - specializing in

customer service and visual merchandising.

Marketing Assistant - 1985 - 1989 Markinetics, Marietta, OH

Organized and maintained library of reference materials from government codes

Created mass mailings

Conducted telephone interviews

Wrote copy for print ads and news releases for East Mfg., Alcoa Forged Wheels, OH, Beldon Brick, and

Ottorbacher Mfg.

Research Project Manager - 1984 Saperstein Associates, Columbus, OH

Conducted hundreds of market and political research surveys by telephone and in person

Supervised phone bank of ten researchers

Coded written responses on surveys

Entered and analyzed data

COMPUTER SKILLS

MS Office, Computer Assisted Drafting, various graphics software

ADMINISTRATION:

Association Management Specialist – 2007-2008 The Rivers Organization, East Rochester, NY

Managed and maintained databases and websites

Planned and facilitated meetings for professional organizations

Office Manager – 2003-2004 Mull Funeral Home, Waterloo, NY

Wrote obituaries, performed accounting, and billing, created and maintained a website

Office Manager – 2002-2003 St. Mary's Church, Waterloo, NY

Created the weekly bulletin in Page Maker, wrote correspondence, scheduling, banking, reception

Executive Assistant - 2000- 2001 Seneca Cayuga ARC, Waterloo, NY

Took minutes, wrote reports, participated in strategic planning, screened mail and phone calls

EDUCATION

Master of Arts in Liberal Studies

SUNY Empire State College, Saratoga Springs, NY

Bachelor of Arts in English, Summa cum Laude

Bowling Green State University, Bowling Green, OH

Business Org. Statistics, Accounting 101, Managerial Accounting

Finger Lakes Community College, Canandaigua, NY

VOLUNTEER

Board Secretary for CNY Arts Center, Fulton, NY

Feeding the turtles and other reptiles at Montezuma Audubon Center, Savannah, NY

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