Customer Service representative and lead sales

CATHERINE REEK

*** ** *** **** ***. B***, LEBANON, OH, 45036

PHONE 513-***-****

SKILLS

• CUSTOMER SERVICE SKILLS

• COMPUTER SKILLS

• DATA ENTRY

• PROGRAMS AND SOFTWARE

• INSURANCE

• PROBLEM SOLVING

• TROUBLESHOOTING

• HEALTH AND SAFETY

• CASH HANDLING AND MONEY MANAGEMENT

• PHARMACEUTICALS

• MANAGEMENT

EDUCATION

MADISON HIGH SCHOOL HIGH SCHOOL DIPLOMA _ 08/1996 - 05/2010

WORK EXPERIENCE

ANTHEM BLUE CROSS BLUE SHIELD

CLAIMS ANALYST 12/2014 - 03/2015

ANALYZING AND PROCESSING MEDICAL CLAIMS. PROBLEM SOLVING, TROUBLE SHOOTING, DATA ENTRY,

•

COMPUTER AND SOFTWARE SKILLS, ABILITY TO MULTI-TASK, AND ENSURE QUALITY WORK AND SERVICE.

TRANSITIONAL LIVING INC.,

QUALIFIED MENTAL HEALTH SPECIALIST 03/2013 - 11/2014

CUSTOMER SERVICE SKILLS INCLUDING MAKING AND RECEIVING PHONE CALLS, EMAILS AND FACE TO

•

FACE INTERACTIONS. DATA ENTRY AND INTAKE INFORMATION FOR NEW CLIENTS, WORKING CLOSELY

WITH PATIENTS TO ENSURE OVER-ALL HEALTH AND SAFETY, PASSING OUT MEDICATION TO INPATIENT

CLIENTS AND MONITORING AND DOCUMENTING THEIR OVER-ALL HEALTH, BEHAVIOR AND TREATMENT

PLANS.

INDUSTRIAL ELECTRONIC SERVICES INC.,

TECHNICIAN 09/2011 - 06/2013

BUILDING AND ASSEMBLING CIRCUIT BOARDS, EXPERT COMPUTER SKILLS WITH DIFFERENT SOFTWARE

•

AND DATA ENTRY SUCH AS MONTHLY INCOME AND ALL THE INCOMING PAYMENTS AND BILLING, AND

EXPERIENCE WITH MICROSOFT OFFICE SUCH AS WORD, SPREADSHEET, EXCEL, ETC., EXPERT CUSTOMER

SERVICE SKILLS INCLUDING PHONE CALLS EMAILS AND FACE TO FACE INTERACTIONS WITH CLIENTS.

ENSURING OVER-ALL QUALITY AND SERVICE OF PRODUCTS AND INVENTORY. SHIPPING AND RECEIVING

PRODUCTS.

LITTLE CAESARS

MANAGEMENT 08/2008 - 08/2011

SHIFT MANAGER, EXPERT CUSTOMER SERVICE SKILLS SUCH AS PHONE CALLS AND FACE TO FACE

•

EXPERIENCE, CASH REGISTER, CASH HANDLING, BANK SLIPS, MONEY MANAGEMENT, CLOSING AND

OPENING STORE, COOKING AND CLEANING. ENSURING THE OVER-ALL QUALITY AND SERVICE OF THE

COMPANY.

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