Sales Customer Service

Emeria A. Ewing

Relocating to Huntsville, AL

**********@*****.*** 847-***-**** cell 847-***-**** work

Summary

Experienced business professional with over 14 years in leadership, supply chain management, and

project management; history of positive and strong organizational skills with excellent attention to

detail; advanced knowledge and experience with hardware, software, and services product lines; highly

proficient in price negotiations, complex vendor management, and vendor quotes; skilled in managing

daily volume of over six thousand purchase orders per day with invoicing responsibility of over thirty

million dollars per day

Experience

CDW Vernon Hills, IL

3/2014 to Present

Purchasing Supervisor

• Plan training strategies with sales advisory board

• Ensure vendor/distribution partners meet SLA or Customer Service agreements on key aspects of

the business

• Support vendor bid process and price negotiations

• Manage the Open PO reports and lead time report to increase cash flow

• Prospecting suppliers for uncommitted product lines

• Verify completion of updating partner contracts or onboarding new partners

• Identify supply chain improvements and future reporting needs

• Work with analytics team to improve vendor EDI processes

• Support management with formal bid / RFP process with suppliers to drive an aggressive cost structure

for the organization

• Work with assigned distributors to maintain lead times, fill rates, and ETA accuracy

• Monitor daily workflow to ensure that team responsibilities are completed and results are

achieved

• Track purchasing activities and KPI metrics such as PO invoicing, and turnaround time

• Identify areas of process improvements, make recommendations and implement appropriate changes

• Supervise trainings for onboarding sales academy and sales support teams

• Monitor and report team results to executive management on a weekly/monthly basis and

executive leadership on a quarterly basis

• Maintain open communication and effective partnerships with all internal stakeholders cross-functionally

• Manage buyers PO process turnaround time goals

• Perform quarterly team evaluations, coach, train, motivate, develop, and mentor staff

• Build yearly goal plans for each buyer

• Perform quarterly and annual buyer performance evaluations and rate each buyer

• Develop improvement plans for low performing buyers

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Emeria A. Ewing

Relocating to Huntsville, AL

**********@*****.*** 847-***-**** cell 847-***-**** work

CDW Vernon Hills, IL

2/2005 to 3/2014

Senior Buyer

• Successfully lead drop ship project to resolve delayed vendor invoicing, by restructuring

solution products which lead to increase product line revenue by 40%

• Effectively lead drop ship project for complex vendors resulting in successful onboarding from

manual to EDI PO transmission

• Work with Power ISAs to verify and process special deals for power products

• Created sales team training platform (Freight methods & Freight Cost)

• Structured HP Pass-Through PO process

• Engaged vendors with pricing and product listing updates

• Teamed with Accounts Payable on special projects for complex invoicing vendors

• Work closely with sales to insure customer satisfaction of products and services

• Providing direction to new and current Drop Ship Buyers

• Work closely with Brand Manager on special projects to decrease invoicing turnaround time

• Work with complex vendors to stream line there process to align with CDW practices

• Participating in ICAN quarterly round tables

• Work closely with product specialist to ensure products are listed in our system correctly

• Teamed with Senior Buyers to build, verify, and implement drop ship training manual

• Conducted round tables with new SOS teams

• Train sales team (Drop Ship Academy) Hardware, Back Order Fulfillment, and Emergencies

Abbott Lab Credit Union Gurnee, IL

4/2001 to 11/2004

Branch Operations Manager

• Managed seven bank branches to include twenty eight employees

• Performed coaching & sales training for Branch Supervisors

• Performed immediate Human resource legal practices

• Performed disciplinary actions for all subordinate co-workers

• Developed new guidelines and policies to improve Teller performance

• Performed quarterly and annual reviews

• Coordinated credit union wide robbery and anti money laundering training

• Conducted IRA classes for Abbott employees and credit union staff

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Emeria A. Ewing

Relocating to Huntsville, AL

**********@*****.*** 847-***-**** cell 847-***-**** work

Education

National Louis University - Wheeling, IL 2013- Current

Business Management - Anticipated Graduation date 8/15

Ashford University - Clinton, Iowa 2010-2013 (Business Management)

IRA Government Policies – Minnesota 2002, Chicago 2003

Special Skills

Proficient in AS400; SPS; RSA Tokens; Microsoft Office Applications; Excellent verbal and written

communication

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