Customer Service Technician
Resume:
Aaron Lowther
***** * ***** ***** ** Claremore OK 74017
*****.*********@*****.***
I am a skilled IT technician with experience across all major operating
systems and hardware types. I also possess leadership and customer
service skills, making me perfectly comfortable in both behind the scenes
positions as well as customer facing ones. I have experience in a number
of roles. I have held leadership positions in the past and found myself to
be successful in training and maintaining a team. I have experience in
Help Desk positions, as well as clerical work, along with my IT
background. I am also skilled at networking instillation, maintenance,
and repair. I am looking for my next opportunity and hoping to return to
the non-freelance world after taking six months off to finish my
Bachelor's degree.
Skills Computer Hardware Computer Repair Customer Service
Troubleshooting Virus Removal Research
Software Troubleshooting Microsoft Office Strategic Planning
Photoshop Leadership Computer Hardware
Computer Proficiency Software Installation Software Integration
Troubleshooting Remote Troubleshooting Employee Training
Blogging Technical Training Customer Support
Freelance IT Consultant & Service 10 / 2014 - Present
Experience
Provider
IT Specialist
My primary job duties include hardware and software troubleshooting,
repair, and replacement for PCs and Mac computers. I also repair cell
phones, install and repair networking, and perform technical audits. My
client list includes Eggberts restaurant in Claremore Oklahoma, Volunteers
for Youth in Claremore, Claremore Music Co, and over three dozen private
individuals.
Cherokee Nation Businesses 01 / 2014 - 10 / 2014
IT Support Technician
The work typically consisted of troubleshooting hardware varying in levels
of complexity from basic desktops to custom-made touchscreen interfaces.
Software work varied from Office and similar basic programs to complex
Digital Gaming software. It also included network repair and maintenance,
server repair and maintenance, and up to advanced level network repair
and maintenance.
Geek Squad 09 / 2011 - 12 / 2013
Advanced Repair Agent/Consultation Agent
This job was a combination of customer service, as well as all around IT
work. In the course of my time at Geek Squad I repaired PCs, laptops, cell
phones, TVs, printers, and networking devices. I also achieved a
consistently positive customer satisfaction level. This job provided me with
skills suited for both customer facing work, as well as behind the scenes IT
support. I also acquired leadership skills, as, from January 2013 to my
departure, I was the Senior Agent in Charge of all front of house
operations. This included training new employees, resolving customer
issues, solving employee disputes, and providing general leadership.
Rogers State University 2011 - 2015
Education
Bachelor of Liberal Arts (B.A.), English
Live music, literature, new technology, PC building, website design,
Interests
collecting vinyl
English
Languages
Contact this candidate