Medical Assistant Customer Support

TANIKA S. THOMPSON

IT Specialist Public Trust Clearance

Customer Support 13 Years Experienced

Home: 571.312. 6458 ************@*****.*** Cell: 202-***-****

QUALIFICATIONS

Agile Software Tester Computer Technician EHR Administrator

HTML Editor Helpdesk Analyst ICD & CPT Coder

Technical Writer System Administrator Medical Biller

EDUCATION

University of Maryland, University College MS SharePoint, Oracle 11g, MySQL, Adobe

B.S. in Computer &Information Science Dreamweaver, MS Office 2013, Security +,

Graduated 2012 Network +, A+, Software V&V for Managers,

MS Office 2013, XML, C++ & Visual

Basic.net, UNIX, Java Eclipse, Mac OS X,

Windows 7 & 8 OS

PROFESSIONAL EXPERIENCE

IT Specialist Division of Human Resource Management

GS-399-07-5 National Science Foundation

Arlington, VA 22230

2012 to Present

•

Duties Respond to Tier II helpdesk tickets.

• Perform hands-on administration & troubleshooting of Local Area

Network (LAN) hardware & software, network printers, copiers,

& fax machines.

• Install & configure new user PC hardware, specialized software,

& phone services.

• Provide AV support for WebEx meetings & live webcasts.

• Manage Share Point website for business document sharing.

• Technical writer of SOPs, user manuals, & quick tip sheets.

• Conduct market research for purchasing technical equipment,

supplies, & maintenance.

• Manage & update training materials through Mac cloud storage

for mobile devices.

• Perform website maintenance by including links, databases, &

other functions.

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TANIKA S. THOMPSON

IT Specialist Public Trust Clearance

Customer Support 13 Years Experienced

Home: 571.312. 6458 ************@*****.*** Cell: 202-***-****

•

Special Projects Windows 7 Migration Support; Perform system back-ups, replace

hard drives, & use Active Directory to update user OUs.

• HSPD 12 Homeland Security Presidential Directive; Enroll users

with 8 digit pin number, install PIV card readers on workstations.

• Mobile eLearning Project; Implement mobile device system for

on-site & off-site executive training.

• Yearly Property Certification; Ensure successful audit of all

division owned equipment.

•

Committee Service Provide input as Division Representative for working groups

when planning new systems & upgrades to existing systems.

Management Division of Administrative Services

Analyst, IT National Science Foundation

GS-399-07-1 Arlington, VA 22230

2008 to June 2012

•

Duties Create, respond to, escalate, & close helpdesk tickets.

• Install, configure, & upgrade PC hardware & software, network

printers & copiers, &VMware for virtual panels.

• Create user accounts and password resets for multiple internal

government business applications.

• Execute software test scripts.

• Provide feedback for technical evaluation of tested software to

ensure customer requirements are met for successful deployment.

• Conduct market research for purchasing technical equipment,

supplies, & maintenance.

• Assist in the development of internal & external websites.

• HTML code editor to provide quality control of agency web

solicitations.

• Manage Share Point website for business document sharing.

•

Special Projects Conference Room Scheduler Migration; Application testing.

Design & publication of the Conference Room Scheduler v.7 user

manual. 2007 NSF Award received.

• United States Access Board; Provide Section 508

telecommunications accessibility assistance. 2008 NSF Award

received.

• Future NSF Program of Requirements; Conduct Agency-wide

interviews to evaluate space & technology requirements. 2010

NSF Award received.

• Yearly Property Certification; Ensure successful audit of all

division owned equipment. 2011 & 2010 NSF Awards received.

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TANIKA S. THOMPSON

IT Specialist Public Trust Clearance

Customer Support 13 Years Experienced

Home: 571.312. 6458 ************@*****.*** Cell: 202-***-****

• Citrix Virtual Desktop Implementation; VMware set up for 100

virtual panelists & Citrix Server testing. 2011 NSF Award

received.

•

Committee Services Publish business media on the internal cable broadcast system for

live webcasts including the fiscal year Budget Roll-Out &

Agency-wide Town Hall Meetings.

• Ensure that 15 digital signs broadcast accurate & current news &

weather RSS feeds daily.

ADDITIONAL EXPERIENCE

Conference Support Meetings & Events Management

Specialist National Science Foundation

GS-326-05 Arlington, VA 22230

2005 to August 2008

Duties

• Coordinate logistics & technical aspects of conferences & panels.

• Provide AV support for meetings.

Medical Assistant Physician’s Minor Injury & Illness Center

Clinton, MD 20735

2003 to Dec 2005

•

Duties Provide quality assurance of ICD & CPT codes for billing.

• Record daily vital signs in patients’ records.

• Assist Physician with x-rays, labs, &minor sutures.

Administrative Family Health Care Physician’s

Assistant Waldorf, MD 20601

2002 to July 2003

•

Duties Electronic Health Record data entry.

• Insurance coverage verification.

• Provide quality assurance of ICD & CPT codes for billing.

• Prepare electronic referrals, procedural reports, & labs for

referring physicians.

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