Customer Service Representative

Marcel S. Lee

**** **** ** **** ** apt * ● Royal Oak, MI 48067● 248-***-**** ● ***********@*****.***

Enterprising, hard-working and technically skilled in accounts receivable & Payables specialist and Customer Service.

Known for accuracy, attention to detail and timeliness in managing disbursement functions. A/R A/P and Customer Service

career spans 15 years of experience, and has included accountability for the processing of up to 20,000 invoices ($1M) per

month. Backed by solid credentials as well as MS Office Suite, Great Plains software, VERITAS, Other Vendor software such

as I clear, New invoice

Key Skills

Accounts Receivable Processes Proficient in I Clear, New Invoice & VERITAS

Account Payables Records Organization

Bankruptcy & Foreclosure Journal Entries & General Ledger

Corporate Processing and Data Input Problem Solving

Strong Teamwork Skills Microsoft, Excel, Outlook

Extensive Customers Service training Strong Communication Skills (Verbal & Written)

Filing

Professional Experience

Minacs/Onstar -Warren, MI Advisor Specialist/Customer Loyalty 10/13/2014- Present Assist and navigate subscribers to

there destination using the Onstar system. Provide assistance, education of features and promotions to subscribers that are

interested in canceling their Onstar subscription. Specialize in consumer retention. Retention rate of 30-40% per month.

Trott & Trott Law FIRM/Ndex/American Processing – Farmington Hills, MI

Accounts Receivable Deposits and Accounts Payables, 5/18/1998-10/18/2013

Handled daily Account Receivable processes cash applications; and oversaw the timely, accurate processing of invoices,

expense reports, credit memos and payment transactions, addressed escalated issues for employees and vendors regarding

accounts Receivable and Payables and ensured accurate and compliant files and records in accordance with company policies

and government regulations. Accounts Payables responsible for paying vendors tech fees, voiding checks, cutting the hourly

batches, disbursement of checks, deleting cost, researching delinquent files, filing in numerical order. Also responsible for

ordering supplies, and disbursement of mail. Answering phone lines and addressing client concerns through phone and/or

email.

CUI HEALTH CLUB Southfield, MI 5/1999-10/2003 Part-time

Receptionist: Daily activities included answering phones, checking members in the clubs, filing, handling of mail, setting up

appointments.

PHARMICA/UPJOHN. Kalamazoo Michigan 3/1997-5/1998

Security Guard Monitored: Reviewed employees and clients credentials to allow them to gain access to campus facilities,

answered phone lines, directed calls, sorted and handled mail, created badges for visitors, and overseer of the assigned

property.

TICKETMASTER CALL CENTER Bingham Farms, MI 6/1998-5/1999 Part-time

Customer Service Representative. Daily responsibilities included assisting customers with ticket purchase and seating.

Receiving payment from customers and aiding in group sales.

RESIDENTIAL OPPORTUNITIES INC. Kalamazoo, MI 2/1994-6/1998

Programmer: Daily activities include monitoring and assisting in daily routines of clients. Duties

to include; cooking, cleaning, and interacting with clients as well as transporting clients to appointments.

Education

Western Michigan University – Kalamazoo, MI

August 1990-June 1992

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