Customer Management

SANDEEP PALAPARTHI

Thota Street, Prathipadu (Mandal), East Godavari Dt., Andhra Pradesh.

Phone: 953-***-****

Email: *********************@*****.***

Career objective:

I want to be a part of esteemed Organization where I can prove my technical ability, creativity and

customer handling skills to maximum extent through commitment and hard work. To fulfill the position

that allows me to demonstrate my skills and forward me to explore all my potentials into becoming a

better professional service adviser.

Educational Qualification:

B.Tech (ECE) in 2012 with 54.23% from JNTU, Hyderabad, India.

Intermediate (MPC) in 2008 with 64.2% from Board of Intermediate, Hyderabad, India.

SSC in 2006 with 72.16% from Board of Secondary, Hyderabad, India.

Computer Proficiency: Windows XP, Win7, Win8-8.1, MS Office, Internet knowledge.

Familiar with Electronic components and Circuits.

Trainings undergone:

Optical Fiber applications in various industries as per National Occupational

Standards with following core job competencies from TSSC:

• Effectively manage customer relationship to achieve highest customer satisfaction.

• Read standard splice drawings and specifications and coordinate with project

engineers/managers.

• Fusion Splicing of SM or MM Fiber Optic cable.

• Work with engineers to perform fusion splicing as advised.

• Understand Installation and dressing of Fiber Optic cable.

• Make reports and submit to management on field splicing activity.

• Manage multiple projects at one time.

• Maintain Fiber asset inventory and equipment records.

TELECOMMUNICATION ENGINEER with Roles & Responsibilities:

• Generate profit by selling services, repairs and parts.

• Understand, Attend and Resolve requests of Optical Fiber Applications in various

industries like telecommunication, Defense, CCTV, IPPBX, Medical, Defense,

Construction, Oil & Gas and Security.

• Handle customer complaints and ensure high customer satisfaction standards.

• Promote organization business facilities to increase repeat business.

• Perform after sales follow ups and developed strong relationships.

• Resolved customer issues regarding policies and procedures.

• Handling difficult and complex problems and in resolving escalated complaints and

disputes.

• Examine the design and orders and tenders to analyze cost and time.

• Analyzed the work orders and discussed work with supervisors.

Certifications:

Certification from TSSC (Telecom Sector Skill Council) as “Optical Fiber

Technician/Engineer” as per NOS (National Occupational Standards) Level 4. The training

also includes - Communication Skills, Problem Sensitivity, Computer operating skills,

Time Management and discipline, Handling Pressure-both internal and external, Health

and Hygiene, Safety and Hazard prevention, Integrity and Honesty.

Training Certification Program Coverage:

Industry Knowledge Business Knowledge Soft Skills

Fiber Optic Evolution Lead management Communication

Service Provider/Vendor/Others Customer Profiling Probing

OEM/Channel Need Analysis Listening Skills

Network – LAN & WAN Inventory/Stock Management Grooming

Competition Competition Analysis Objection Handling

Globalization Quality Team Skills

Technology – Present & Future Customer Handling Stress and Time Management

Optical Fiber Technology Process Management Body language

Applications of Optical Fiber Customer Life Cycle Mgt

Market Dynamics and Regulations Performance Management

Presentations:

Presented a poster on “Nanotechnology” at Kakinada Institute of Technology & Science in the

year 2011.

Presented a paper on “GPS-Global Positioning System” at Kakinada Institute of Technology &

Science in the year 2011.

Project details:

“A NEW REVOLUTIONARY SYSTEM TO DETECT THE HUMAN BEINGS BURIED UNDER

THE EARTHQUAKE RUBBLE USING MICRO CONTROLLER”

Description: The project is an advent of new high-speed technology and the growing computer capacity

provided realistic opportunity together with the need for high performance robots created faster, more

accurate and more intelligent robots using new robots control devices, This project follows which is

drawn over the surface. Here we are using PIR sensor for detect the which are detect human.

Platform : Embedded

•

Role : Team Associate

•

Activities involved:

Led many Cultural activities and Awareness programs from the School and College level.

Participated in EARTH HOUR 2011 organized by WWF-INDIA in association with Nyros

Technologies and Andhra Pradesh Pollution Control Board on 26th March 2011 at Kakinada.

Responsibilities involved in organizing presentations and other activities at the college.

Participated in HelpAge India Social Service for creating awareness and assisting in raising

funds for the care of the elderly, irrespective of race, religion, caste or creed.

Collected Food, Clothes and Money Personally for the people who were made helpless by the

destruction known as Tsunami in 2004.

Skills and Strengths:

Self-motivated and hard working.

Flexible, creative, dynamic.

Enthusiastic, proactive, team player.

Ability to pick up new skills easily.

Technical advisory abilities related to Telecommunication, Optical Fiber Applications,

and CCTV & IPPBX.

Ability to work unsupervised and manage own tasks.

Excellent problem solving skills that help detect and analyze a problem and find

solutions.

Strong observational and investigative abilities that help detect a problem.

Ability to extend courteous, friendly and timely services to customers.

Capability of handling responsibilities as individual and as part of team.

Personnel Profile:

Name : Sandeep Palaparthi

Father’s Name : P. Satyanarayana

Date of Birth : 5th June 1991

Address (Comm.) : Sri Sai Rama Boys Hostel,

Dilsukhnagar, Hyderabad.

Nationality : Indian

I hereby declare that all the above furnished information is genuine and true to the best of my

knowledge.

Place:

Date: P. SANDEEP

Contact this candidate