Service Active Directory

Billy Coleman

****Chancery Mill Lane Buford, Ga. 30519

404-***-**** Cell *******@*******.***

SUMMARY OF QUALIFICATIONS

• Deliver failure resolutions and support services to customers having HP network products and Cisco

devices deployed in a WAN/LAN environment

• Collaborate with Clients for isolation of faults within the network infrastructure

• Deliver end user support for operating system for Commercial Workstations, Desktops, Notebooks

• Install hardware, software, peripherals, applications, patches and antivirus.

• Generate SQL query for reports

• Proven ability to interact and interface with all levels of management and varying types of personnel

• Strong organizational and time management skill

• Proven ability to meet deadlines and deliver results

• Highly effective and strong communication skills, both written and verbal

• Ability to provide proactive solutions and forward and progressive thinking

EDUCATION

B.S. Degree in Database Technology – Strayer University

Certifications:

• Electronic Technology - Catonsville Community College

PROFESSIONAL CERTIFICATIONS AND AFFILIALTIONS:

• A+ Certification - Computing Technology Industry Association.

• MCSE - Microsoft

• Net+ Certification - Computing Technology Industry Association

• AIS Certification – Hewlett Packard

TECHNICAL SKILLS

Applications: MS Offices, Veritas Backup Exec, McAfee Security,

Symantec Ghost & Antivirus,

OS: Windows 2000/XP/Windows 7Windows Server

NT/2000/2003/2008, Linux

Databases: Active Directory; Oracle; MS SQL Server

Languages: SQL

Networking: HP, Cisco, Wan/Lan infrastructure,FTP, QOS, DNS, IIS,

SSL, TCP/IP,Network Security, SMTP

EXPERIENCE

Technical Solution Consultant - Hewlett Packard Alpharetta, Ga

Feb 2009 – April 2015

• Monitor web portal, email and phone queues for service support and SLA obligation

• Provide technical support on HP, Cisco routers, switches

• Collaborate with Clients for isolation of faults within the network infrastructure

• Identifynetwork infrastructure problems by clarifying issues; researching and exploring answers and

alternative solutions; escalating unresolved problems

• Use industry standard tools and practice(Wireshark, log events, remote session, etc) in collaboration

• Take ownership of customers’ reported service product issues

• Answers inquiries by clarifying desired information; researching, locating, and providing information

FIELD SERVICE TECH - Alstom Transportation, Inc. Atlanta, Ga.

Jan2006 – Feb 2009

Test / trouble/shoot Marta trains under warranty and commission contract with Alstom:

• Used PTE (laptop) to implement firmware upgrades.

• Used PTE to interface various systems for diagnostic & simulation tests

• Performed FMI( Field Modification Instructions) per Alstom guide lines

• Validated dynamic and static testing of trains systems per Marta and DOT requirements

• Used industry test equipment (multimeters, wattmeter, function generators, oscilloscope, etc…) to

troubleshoot and repair trains systems

CENTRAL OFFICE TECHNICIAN Verizon Communications, Hunt Valley, MD

Aug 2001 – Nov 2005

• Guaranteed the integrity of the inside equipment and provide sophisticated testing procedures for

Identifying faults in both inside and outside equipment.

• Ensured that all network elements and circuits operate correctly and that sufficient electrical power

(AC&DC) is available for proper operation of switching and transmission equipment.

• Interpreted service orders and analyze complete schematic drawings to determine what has to be done.

• Analyzed and verified switching or operational support systems software and translations.

• Diagnosed and resolved customer services and equipment malfunctions as helpdesk

IT Specialist Baltimore Sun PaperBaltimore, MD

Jun 1999 – Aug 2001

• Installed, upgraded, diagnosed, and repaired microcomputers, and peripherals

• Perform, schedule, monitor backup and recovery

• Administer accounts using Active Directory, GPO for access control to networks and systems

• Evaluate and isolate workflow processes for optimal performance and module failure

• Trouble shoot and isolate network and local printer connectivity failures

• Administration of DNS, WINS, File and Print servers, DHCP, VPN.

Contact this candidate