Human Resources, Management, Sales, Service, Regulatory, Finance

Professional Profile

Highly motivated individual with approximately 12 years of experience in financial retail sales and service positions

including 9 years in sales and service management and proven ability to exceed goals and build lasting client

relationships

Experience

Wells Fargo Bank – Service Manager 2 November 2011 – January 2015

Responsibilities include recruiting and coaching teller team of 15 in exceeding customer service expectations and

solutions goals. Ensure team is in compliance with all regulatory expectations and achieve passing score in Store

Operations Control Reviews.

Wells Fargo Bank – Store Manager June 2007 – November 2011

Responsible for achieving bottom line goals for two locations in Southern Nevada. Exceed all customer service and

solutions goals. Recruit, interview, and coach all team members to achieve goals in all metrics (team size ranged

from 6 17 team members).

Wells Fargo Bank – Service Manager 1 & 2 July 2005 – June 2007

Responsibilities include recruiting, hiring, and coaching teller team toward exceeding service and solutions goals in

both the traditional and in store locations. Maintained passing scores on all Store Operations Control Reviews.

Education

University of Phoenix July 2012 – Present

In process of Doctor of Philosophy in Industrial and Organizational Psychology

University of Phoenix January 2011 – June 2012

Master of Science in Psychology

University of Nevada Las Vegas August 2003 – December 2007

Bachelor of Liberal Arts – Psychology

Skills

Proficient Spanish speaking abilities, strong computer skills including Microsoft Word, PowerPoint, and Excel.

Strong communication skills and customer service skills. Strong organizational skills and problem solving abilities.

2

Cassi Scott

1975 Sunset Village Cir Henderson, NV 89014 2270

Phone: 702/373 0237 E Mail: ***********@*****.***

Contact this candidate