Customer Service Manager
Resume:
John W. Adams Jr.
Fort Washington, MD 20744
**********@*****.***
Store Management and Loss Prevention
Retail Security/Management Loss Prevention
Result-driven and enthusiastic retail leader with proven track record in sales, customer service, loss prevention, and
operations management as well as strategic planning, recruitment, and professional development. Expert at evaluating and
leveraging understanding of consumer buying patterns and trends to increase revenue. Unique ability to create retail
environment that encourages positive customer experience and allows all to exceed sales targets. Proven ability to
identify, hire, train and motivate sales and management professionals who are dedicated to exceeding performance
expectations. Natural manager with exceptional planning and leadership capabilities that drive his team to function as a
committed and cohesive unit.
QUALIFICATIONS SUMMARY
• Dedicated, proactive Store Manager and Loss Prevention professional with extensive knowledge, training and
practical experience
• Managed every aspect of store operations from overall store management to loss prevention
• Outstanding communication, motivational, interpersonal and presentation skills
• Proven ability to reduce internal and external loss
• Extensive knowledge of advanced security operations, equipment, tactics, communications, lawful search/seizure,
rules of engagement and reasonable use of deadly force
• Ability to adapt & perform in high pressure environments
• Proficient in managing and allocating security resources
PROFESSIONAL EXPERIENCE
FAMILY DOLLAR, Oxon Hill, Maryland
Store Manager, December 2012 - present
• Manage every aspect of store operations for a store with revenue of $3 million, including security and in-store loss
prevention
• Implement strategic business plan, marketing strategy, and staff training
• Supervise a team of 21 employees (17 associates and 4 managers) in areas of customer service, pricing, stocking,
inventory, interviewing, store security, and every other aspect of store operation
• Train and certify employees on the cash register and money handling procedures
• Monitor and implement corporate programs in sales, shipping, and merchandising
• Train and certify assistant managers with respect to all management responsibilities and tasks
• Oversee inventory control and purchasing activities
• Monitor sales and analyzed business results to develop opportunities to improve store performance
• Analyze buying procedures to ensure that they are in line with best practices and company requirements
• Implement strategic business plan, marketing strategy, and staff training
• Provide direct assistance to customers with respect to product availability, pricing, exchanges, returns,
promotional materials
PETCO, INC., Forestville, Maryland
General Store Manager, August 2010 – December 2012
• Managed every aspect of store operations for a store with average revenue of $2 million
• Hired, trained and supervised a staff of 18 employees (15 sales associates and 3 managers)
• Completed and submitted timely account, inventory management, and payroll reports
• Ensured proper compliance with all company policies and standards
• Followed company procedures to ensure the safety of staff and animals
SPORTS AUTHORITY, Alexandria, Virginia
Loss Prevention Manager, November 2007 – July 2010
• Investigated all criminal activity on store premises
• Conducted internal and external interviews in furtherance of criminal investigations
• Collaborated with police officers and attorneys to ensure prosecution of criminal offenses
• Improved overall shrink performance within the store and region by creating new store policies
• Worked closely with store management to increase safety and security awareness
• Conducted monthly and weekly safety and security audits
• Ensured proper operation of security camera surveillance system
LAVAR ARRINGTON SECURITY, Washington, D.C.
Security Detail, November 2006 – December 2010
• Provided close personal security for Lavar Arrington and his immediate family
• Consulted with outside vendors and security for various locations to develop a security plan when Mr. Arrington
was outside of the home
• Conducted security sweeps of vehicles and Mr. Arrington’s residence several times a day
• Conducted security screening, both physical and electronic, of Mr. Arrington’s visitors
FAIRFAX COUNTY POLICE DEPARTMENT, Fairfax, Virginia
Police Officer, February 1996 – October 2007
• Monitored and investigated all calls requiring medical assistance or criminal investigation
• Conducted interrogations and pre-deposition interviews as part of criminal investigations
• Served as an expert witness before various courts in relation to criminal prosecutions
• Protected public at large from theft, fire, violent attacks, and destruction of property
• Made arrests as necessary
• Responsible for serving civil process, evictions, and warrants within the jurisdiction
John W. Adams Jr.
914 Palmer Rd., Apt. # 9
Fort Washington, MD 20744
**********@*****.***
REFERENCES
Ryan Drummond
Katherine C. Peters
Calvert Edison
Tonya Gaskins
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