Marcel Futrell

**** * ******* *** *** V *** Denver, CO 80231

Home: 720-***-****

acpfec@r.postjobfree.com

Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Active Listening

Energetic Work Attitude

Critical Thinking

Email

10 Key

Sharp problem solver

Data entry

Typing

Accomplishments

Customer Service

Researched, calmed, and rapidly resolved client conflicts to keep our customers happy.

Managed email flow up to 12 emails an hours.

Assisted customers over the phone regarding products, and services.

Diligently completed all assigned tasks, working overtime as needed.

Work Experience

Convergys April 1997 to November 2013

Customer Service Representative

Denver, CO

Provided accurate and appropriate information in response to customer inquiries.in a timely and accurate fashion. Formulated and enforced Service Center policies, procedures and quality assurance measures. Cross-trained and provided back-up for other Customer Service Representatives when needed. Worked under strict deadlines and responded to service needs.

Parks College

Associates Degree: Medical Assistance

Aurora, CO

March 1995 to April 1997