Customer Service Office

Marc Sowash

**** ****** ****, ********, ********* 38135

Telephone: 901-***-**** Email: **********@*****.***

OCCUPATIONAL OPTIONS

• Back Office Operations

• I have the ability to effectively work in other accounting-based positions

My true strengths are my abilities to cross train and learn multiple roles, accurately handle workflow and provide

outstanding support to my superiors. Very strong "numbers", computer, reporting and auditing skills. I have

permanently relocated to Tennessee.

- Qualified to work at a staff level or as a supervisor

- Completely adaptable to your specific requirements

- Able to accept diversified work tasks; can work independently

SKILLS AND RESPONSIBILITIES

Account Reconciliation Cash Handling Experience

General Ledger Work / Bookkeeping Improving Office Procedures

Office Administrative Support Strong Customer Service Background

A Skilled Problem Solver Work Closely With Auditors

Accounts Receivables Expertise Title 31 / Fraud / Money Laundering

Records Management / Filing 10 Key Calculators

Computer Skills: High-Level Operation of Office Machines

Ensure Customer Satisfaction Counterfeit Currency Identification

Cash Drawers / Opening /Closing Checking Account Set Up / Ledgers

W2 and Tax Reporting Information ATMs, Coin / Cash Machines

Cold Calling Internet Prospects Taking Incoming Calls

Present Product Features/Benefits Prepare Paperwork for Sale

Overcome Objections

Personal Attributes:

- Exceptionally accurate with all assignments

- “Go-to” person in department for assistance, department coverage, issues and cross-training

- A proven customer service professional with customers, colleagues and supervisors

- Extremely accurate with account reconciliation, variance regularly under $0.05

- Structured and organized

- Work very well in a team setting

EXPERIENCE

2014 to 2015 Ecommerce Sales Professional

Company: AutoNation

A multi-million dollar, full-service auto retailer with over three hundred dealerships across the country. I resigned from

my employer due to unstable commission based pay, erratic schedule, long hours, which was not cohesive for family

life.

• Received multiple positive customer service reports for giving superior service, going above and beyond; delivering

both product and documentation to customers' place of residence.

• Knowledge in product, presentation, and overcoming objectives to close sales.

2003 to 2013 Main Banker

Company: Jackson Rancheria Casino Resort

A multi-million dollar, full-service resort with several restaurants, hotel, banquet and meeting space, casino, retail

outlets, special events and concerts. I resigned from my employer to relocate to Tennessee.

Marc Sowash

3942 Luther Road, Bartlett, Tennessee 38135

Telephone: 901-***-**** Email: **********@*****.***

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• Received multiple positive recognitions for going above and beyond; volunteering for overtime, covering

additional work areas and accuracy in cash management and reporting abilities

• Cross trained in multiple company operations and departments

• Expert in cash handling, maintaining accurate balances, extensive reporting and utilizing related equipment,

software and other reporting systems

• Log all currency in and out transactions as well as Negotiable Instruments, credit card / debit card transaction

reporting

PROFESSIONAL COMPETENCIES

• Daily reporting: Conduct the daily balance of all transactions, ticket bundles, coupons, checks (electronically /

paper) including restaurants, retail outlets, guest rooms, tips for servers and cash deposits and armored car tags

• Records: Input all transactions into Excel spreadsheets; classify; analyze and summarize to ensure all

transactions are recorded, balanced and commentary is provided for any discrepancies

• Account oversight: Check figures, postings and documents for correct entry, mathematical accuracy and proper

codes

• Tax reporting: Prepare reports for taxes

• Office and cash operations machines: Operate 10-key calculators, typewriters, Cummings MPS, Cummings

single and double pocket jet-scans, Cummings single and double pocket IFX machines and copy machines to

perform calculations and produce documents

• Transactions: Receive, record and bank cash, checks and vouchers

• Regulations: Comply with federal, state and company policies, procedures, and regulations, especially those

involving cash handling, reporting, fraud detection, money laundering and currency reporting

• Reconciliation: Reconcile or note and report discrepancies found in records

• Adaptability: Adjust quickly to changing environment, including start and ending times, position windows,

changes in procedure and changes during the day for business needs

• Time management: Very organized; prioritize and define daily work goals while maintaining flexibility to assist

in other departments / roles; lead special projects or troubleshoot issues

• Supervision: I have the ability to effectively supervise other employees

• Autonomy: Possess the competence needed to work with complete independence

• Training: Skilled and experienced in the training of new employees

COMPUTER SKILLS

Microsoft Office / Word 10-Key Calculators

Microsoft Outlook Cummings MPS

Microsoft Excel Cummings Jet Scans

Billing Software Cummings IFX

EDUCATION

Extensive on-the-job training adds to my value and worth. I am very willing to accept additional training in order to

excel in a new assignment with your company. I received specialized training in:

• Supervisory and management development classes in team building, conflict resolution, personal and

professional development

• Attended numerous courses in customer service including managing dispute resolution

• Trained in multiple counterfeit classes covering all security features in every bill revision; schooled in the most

common and uncommon ways to counterfeit bills

• Title 31 regulations including Suspicious Activity and Currency Transaction Reporting; trained in spotting

money laundering activity and suspicious actions

AVAILABLE TO BEGIN CONTRIBUTING IMMEDIATELY

Contact this candidate