Customer Quality Assurance

KHAWAJA AHMED

***** ********** ******, ********, ******** 20164

Phone (Home): 703-***-****, (Cell): 571-***-****, E-mail:

*******@*******.***

Objective: To attain a position for Entry Level Business Analyst.

Qualifications:

I possess excellent organizational and communication skills, with a keen

detail to the customer's needs. I have exceptional interpersonal skills,

and I am capable of setting priorities and meeting deadlines. I also have

excellent troubleshooting and problem solving skills.

Technical Skills Expertise:

Software: Remedy AR System, Navis Access, HP Openview, MS Office 2003, MS

Visio 2003, Lotus Notes, Adobe Acrobat Reader

Operating System: Windows XP, Windows Vista

Routers: Experience with Cisco 7500 & 12000 series routers

Work Experience:

Intersections Inc., Inserter Operator, Manassas, VA July 2008 - Present

. Operate Pitney Bowes Mail Inserting Machines.

. Sort, collect, and arrange outgoing daily mail.

. Maintain quality assurance, and check stamps.

. Help other team members, and ensure all print and mail jobs are done in a

timely manner.

JP Morgan Chase, Consultant, Falls Church, VA August 2007 - February 2008

. Organized files for internal and external auditors.

. Prepared daily bucket reports for Regional Operations Manager.

. Tracked and updated weekly vacation calendar for all staff members.

. Helped with preparation of documents for SISA and FHA loans.

Sprint Nextel, Network Operations Technician II, Reston, VA April 2006 -

March 2007

. Activated and deactivated customer services in conjunction with account

representatives.

. Operated Sprints' proprietary databases updating and correcting customer

profiles. Resolved any data integrity issues using SQL.

. Modified customer static routing on customer's internal networks.

. Allocated and configure customer configurations on Cisco 7500 and Cisco

1200 gateway routers

. Accepted ports after testing of cards, in conjunction with NTAC testing.

. Assigned termination ports for circuits and managing escalations

. Responsible for assuring router hardware and IOS compatibility with

various protocols such as L2TPV3, MLFR, COS, and MLPPP

. Assisted other departments such as Physical Layer Provisioning,

Activation, and IPNOC to meet customer's installation date

. Built Multilink MLPPP and MFRs'

. MPLS & IP troubleshooting and implementation.

BB&T, Distribution Service Associate II, Falls Church, VA October 2003 -

March 2006

. Performed 1st and 2nd level maintenance support on printed materials and

documents, related to duplex systems. Provided SME upon escalation of

events, to IBM's technical support teams.

. Responsible for logistic and maintenance support. Ensuring the shipping

and receiving of supplies and hardware that support end-users.

. Documented and secured proprietary client information and intra-

departmental reports.

. Collaborated with vendors such as IBM to resolve technical issues.

. Maintained quality assurance Q&A for all (IBM Info Print 4000, 3900 and

41).

Strengths:

. A team player who works well with a wide variety of people

. Well organized, works well under stress, and learns quickly

. Strongly self motivated, diligent and creative

Education:

Bachelor of Business Administration degree from Strayer University 2013

References:

Available upon request

Contact this candidate