Customer Service Sales
Resume:
JOSE E. MARTINEZ ORTEGA
Mesa, AZ, 85204
Cell: 307-***-****
***********@*****.***
Objective: To find a position that allows me the ability to make a difference and where my expertise in management can flourish.
Qualifications:
* Over 15 years of experience in Logistics, Material, Inventory, Procurement, and Pipe Yard Management and Sales while serving in the U.S. Army
* Confident to manage any task to completion.
* Extremely responsible and always conducting self with the utmost in character while exhibiting characteristics of good morals and values.
* Extremely customer service oriented and experienced as a multilingual communicator Fluent in Arabic, German, Spanish and American Sign Language.
* Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects.
* Excelled at coordinating tasks of numerous internal units and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources.
* Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.
* Tracked, recorded and identified redundancies and maximizing resources to streamline operations.
* Proficient in a variety of logistics and supply management software, both proprietary and commercial.
* Great at identifying problems as they occurred and took appropriate steps to resolve issues.
* OSHA and Hazmat National accredited for Safety and Compliance Supervisor. With 10 years of experience on safety procedures and implementation.
Professional Experience after Discharge from U.S Army:
Project Management - Material/Inventory Management January 2013-Present
Willbros Engineering, LLC
* Worked at gathering and compression stations in the repair and maintenance of pipeline for the Oil & Gas customers of Willbros Engineering.
* Managed crew of 6 people to include 2 crane operators, 2 material handlers, 1 surveyor and 1 Party Crew Chief in several scheduled field projects.
* A strong commitment to maintaining a safe and accident free work environment.
* Responsible for procurement, distribution and inventory of all materials and equipment.
* Handle any scheduling or quality control issues. Always assuring a quality product to the customer and always looking for more efficient ways to use excess materials for cost savings to the customer and company.
* Developed effective stocking and inventory-management systems to minimize loss and maximize performance.
* In control of Bid Tabs making vendor recommendations to customers, negotiated pricing, quality control on all material and product as described in the established guidelines.
* Provide training of all personnel. “Easier to retrain than to rehire.”
* Conducted monthly evaluations and motivated staff to excel in customer service and to produce with an exceptional work ethic.
* Conduct inspections to ensure compliance of maintenance and all other requirements.
* Proficient in Microsoft Office to include PowerPoint and Outlook. Generated reports to keep organized. Make list of suppliers and due date of deliveries to better anticipate the daily activity and keep project on budget and meet deadlines.
* Produced proper paperwork and evaluations and circulated to appropriate departments for processing.
Solutions Sales Specialist, October 2011- December 2012
Cox Solutions Specialist (First job after being honorably discharged from the Army)
* Responsible for driving the retail sales for Cox Communication Channel products and services, while ensuring customer loyalty and satisfaction.
* Field work managing customer requests, inquiries and complaints regarding order, billing and service issues in a professional manner.
* Developed and implemented retail sales strategies for Cox Communications and served as a strategic partner in the overall operation of the organization.
* Exceeded growth and profit objectives by maximizing the retail sales of individual and bundled Cox video, voice and data services.
Professional Experience while Deployed with the U.S Army:
Project Manager -Logistics / Distribution July 2006- August 2011
U.S. Army, Fort Hood/Iraq/Kuwait
* Directed a 4 member team to develop the most efficient routing system for $47 million dollars in supplies and equipment.
* Monitored all transportation operations including quality controls to ensure transportation services met contract obligations as well as local and national government regulatory requirements.
* Served as transportation liaison between various organizations and countries in the Middle East and Europe.
* Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment.
* Trained and coached staff on new tracking procedures. Communicated operational needs to Senior Staff.
* Achieved 95.5% average delivery rate on all assignments with no loss of materials or assets.
* Identified and corrected efficiency bottlenecks, which saved $1.2 million and resulted in faster, more accurate supply shipments.
* Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability in Iraq.
Logistics Sargent, May 2004- July 2006
U.S. Army, Fort Wainwright, AK
* Budgeted and accounted for $25 million of equipment.
* Managed an annual budget of $719,000.
* Controlled the procurement of durable and expendable items under budget.
* Planned and executed complex operations with 100% accuracy and success.
* Scheduled the movement of thousands of personnel and the timely transfer of millions of dollars’ worth of equipment to support and maintain operations.
* Consistently exceeded stated objectives on all projects.
* Led smaller teams in developing effective stocking and inventory-management systems to minimize loss and maximize performance.
Logistics Support, March 1999- May 2004
U.S. Army, Fort Gordon, GA
* Coordinated with staff regarding relocation and transportation arrangements.
* Prepared documentation and coordinated transportation of resources and materials.
* Marked, labeled documented, verified, and inventoried cargo and freight.
* Prepared and submitted report and documentation as required and maintained accurate records of office correspondence.
Education:
Master of Management, Project Management, University of Phoenix, WY (2016)
Bachelor of Science, Information Technology, University of Phoenix, OK (2014)
Bachelor of Arts, Linguistics, University of Alaska, Fairbanks, AK (2007)
Graduate, Leadership Development Course, U.S. Army, Fort Lee, VA
Graduate, Unit Supply Specialist Course, U.S. Army, Fort Lee, VA
Certificate, Advance Logistics Management Course, U.S. Army, Fort Hood, TX
Certificate, Standards and Procedures Compliance Course, U.S. Army, Fort Hood, TX
Graduate, Foreign Language Course, U.S. Army, Monterey, CA
* Certificate, OSHA Safety and Compliance Inspection
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