Customer Service Care

Resume

DEEPAK SHARMA

H. No. ***, Gali No – *,

C Block, S.G.M Nagar,

Faridabad-121001

Mob: 088********

E-Mail: *******@*****.***, **********@*****.***

OBJECTIVE :- To Promote the goals of the organization through my Profession. To act as a prudent

Personality in Personnel field and World.

CARRIER OBJECTIVE:-

Intend to build carrier in leading organization of Hi-tech environment with committed & dedicated

People who will help me to explore myself & realize my potential. Willing to work as a key player in

Challenging& creative environment.

Want to work with a Growing Company where I can utilize my commercial skill as well as my

Communication skill to help them to achieve the desire targets.

ACADAMIC QUALIFICATION:-

Class Board/Univ. Year % Received

Khalsa Sr.Sec School 2005

High School

Intermediate Khalsa Sr.Sec School 2007

B.com Delhi University 2010

Professional Experience : - 5Years

BHARAT MATRIMONY (From Nov’2012 – Till Today)

Sr. Executive (Team Leader) – (Customer Care)

Job Description:-

• Currently with the Customer Care dep’t of Bharat Matrimony.

• Good leadership capabilities to help coordinate projects to successful completion.

• Good negotiation skills with customer-oriented attitude.

• Effective communication and writing skills.

• Strong command of office technology, including Microsoft Outlook, Excel, Word, PowerPoint

and ERP Systems.

• Excellent planning and organization skills, ability to handle multiple tasks and work in a fast-

paced, time-sensitive environment.

• Heading the customer service department, responsible for Collections, corporate call centre,

corporate communication and relationship building.

Airtel Limited (From 2009-2012)

Executive – (Customer Care Service)

Job Description:-

• Answer calls professionally to provide information about products and services, take/ cancel orders,

or obtain details of complaints.

• Keep records of customer interactions, recording details of inquiries, complaints, and comments, and

initiate action. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers' requests.

• Refer unresolved customer grievances or special requests to designated departments for further

investigation.

• Interact with customers by phone, e-mail or online chat concerning various care issues .

COMPUTER SKILL.:

MS Office (MS Word, MS Excel, MS Power Point).

Windows 98, XP

English Typing Speed 30 Words per Minute in English.

Knowledge of Outlook Express.

PERSONAL INFORMATION:.

Date of birth : 03-07-1987

Nationality : Indian

Father Name : shri Jagdish Sharma

Marital Status : Unmarried

Language Know : English Hindi & punjabi

SalaryExpected : Negotiable

DATE

PLACE (Deepak Sharma)

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