Assistant Service

Tamera Cruz

***********@*****.*** 310-***-****

OBJECTIVE

To fully utilize my educational background and practical experience, eventually qualifying for

general management responsibilities.

WORK EXPERIENCE

Dr. Bijanpour Psychiatric Office

Office Executive Assistant

October 2014 – Current

Office Executive Assistant

• Facilitate the progress notes to the hospitals, Skilled nursing facilities and assisted living.

• Verify medical insurance, review progress notes that’s created by the doctor, staff and nurse

practioners.

• Call the SNF’s, assisted living and hospitals for the patient list.

• Perform day to day administrative functions and general office duties including but not

limited to word processing, copying, filing, and data entry.

• Perform chart and progress notes audit functions compliance with Agency, County, State and

federal standards and as directed by the Behavioral Health Services Director and in conjunction

with the accounting and billing department.

• Verifies Medi-Cal eligibility and assists patients/clients with Medi-Cal eligibility paperwork

and application process when needed.

• Applying HIPPA principals to protect sensitive information, inputting patient information

securely into EMR

Arbor Vitae Wellness Center/Integrative Health Clinic

Patient Service Representative

September 2014 – October 2014

Patient Service Rep

• Administrative and Patient service task, checking patients in and out, explaining Wellness Plans,

chart preparation, patient billing/invoicing, data entry, scheduling, ordering supplies, accounting,

filing and promoting holistic wellness.

• Office hours, excel, word, and quickbooks

• Enter daily Superbills

• File charts, prep charts, keep folders in file cabinet full of documents and charts

• Back up support to ND assistant

• Post social media articles emailed from doctors

Shoreside Loans

Bill Collector

December 2013 – September 2014

Bill Collector

• To collect revenue on past due delinquent accounts, 15 days and over 100 days delinquent. Call

clients and negotiate payments, and refinance to lower the APR.

• Send out Notice of Default letters, Skip trace, prepare internal legal reports, Monitor high risk

accounts, General office duties, verify employment

• Cash checks, verification to process checks, take payments on Payday loans, Installment loans,

Tax loans, and Auto Title Loans

• Processed credit card payments, ACH Debit accounts, Balanced drawer

• Take applications for Personal and Auto Title Loans

The Better Image

Verification Officer

September 2011 – December 2013

Verifier Officer

● To ensure that sales comply with the company policies and reflect this and that we are meeting

the customer requirement. Partake in the verification process that accompanies each order that the

company/y produces. The process ensures that the customer has ordered the goods and that the items

on the order, the cost per item and the address of where the order is going have all been correctly

notated and the order has been authorized to be sent and paid for.

● Assist in the training of new staff members; assist any new verifications employee to become

familiar with the computer system to ensure continued performance of the department.

Kaiser Permanente Panorama City Medical Center

Member Services

September 2007 – February 2009

Intake Coordinator, ENB Representative (temporary)

• Assist walk-in members to local member services with requests for Permission to Enroll in Medi-

Cal, Benefits inquiries, Inquiries regarding obtaining medical records, appointment assistance

• ENB Representative

• Assist ENB Health Plan Representative with making first contacts to members, adding addendum

to synopsis, adding membership information in notes, closing and or withdraw cases.

• Identifying complaint or grievance types, if enb’able, simple co pays, Medicare or Commercial

cases – help identify proper coding and Issue resolution by clarifying information and requests

with members.

• Assist with appointment access issues within medical center. Contact call center staff, Department

Administrators and physicians as needed to assist with appointment access and request by

members.

• Obtain necessary support information in OPAS, Foundation systems, KPHealth Connect,

Ereferrals and other patient information systems.

• Clerical Support

Prepare cases for Monthly Audit review. Use checklist to assure cases are prepared with case

summaries, notes summaries, ack letters, resolutions letters, all related documentation and files.

Re file grievances/complaints according to department guidelines. File inquiries after recording

and creating inquiries

Olsten Investment & Loans

Real Estate Services

June 2005 - August 2007

Assistant Loan Processor

• Assist with loan processor and loan officer. Create all 1003’s for clients, set –up sheets, pull credit

report, speak with clients and answer all concerned questions, send out correspondence, pick up

correspondence, create spreadsheets, Quickbooks

Cedar Sinai Medical Center

Financial Services

June 2004 – July 2005

Administrative Assistant

• Acting as a liaison with clients by negotiating documentation transfer, medical record pickup

processing credit card and check by phone, administrative projects, creating spreadsheets,

analyzing staff productivity and reporting to management, process patients correspondence,

upload data system

Verizon Wireless Communication

Communication

February, 2002 – March 2004

Financial Service Representative

• Answer phones via 1-800, take payments, set up auto payments, map credit cards, turn on/off

service

Pacific Bell Company

Telecommunication

June 1997 – June 2002

Collection Analyst

• To collect revenue for the company, answer phones, make payment arrangements, assist with

changes on bill, disconnect service, work special projects pertaining to residential or commercial

accounts, run person credit for approval on telephone service

SPECIALITIES

• Trade Show Modeling, Brands Ambassadors

• KIR Designs, JH Designs ( Fashion), I do contracting work with both designing companies

• Accounting, and Office Manager for Berco Construction, Richard Koury Engineering

• NCO Financial Collections

• Receptionist, Law offices of Twila White

• Actress

• MCA Records, AIM High Entertainment

• Help Desk, Kidsmart

EDUCATION

• Mount San Antonio College – Real Estate 1992

• Nogales High School – Main Courses 1989

• University of Phoenix – Business 2008

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, QuickBooks, Outlook, WordPerfect, Lotus, OPAS, Health

Connect, Foundations, Power Check, Pegasus, TLO, A.I. Med, EMR

Contact this candidate