Customer Service Human Resources
Resume:
Irvington, NJ *****
*********@*****.***
Shahonda S. Groves
Objective: To obtain a position that would utilize my acquired knowledge in a corporate setting
that constitutes career advancement, personal growth and intellectual challenges.
Education:
2/14 – 2/14 Check M Out Security Services & Investigations
9/4 – 12/04 Essex County College, Human Resources
1/92 – 11/92 Katherine Gibbs, Paralegal
9/85 – 6/89 Weequahic High School, General Studies
Professional Experience:
Cambridge Security Services Newark, NJ
Human Resources Administrator/Security Supervisor (5/14 – Current)
Interview and account recommendations
Input all new hires in Valiant systems
Maintain and audit all files
Administer uniforms and create ID’s for all new hires
Take inventory, order and stock uniforms
Submit background checks and drug screening
Reprimand employees from management generated disciplinary reports
Complete and submit unemployment and disability forms
Supervised security officers during special events
ABM Parking Newark, NJ
Field Supervisor (11/11 – 8/13)
Inspect and secure assigned post to protect life and property
Supervise cashiers and provide customer service
Collect, calculate, balance, verify and transfer incoming revenue from the front line
cashier
Pre-trip vehicle and employee transport
Reinforce all Port Authority policies and procedures
Submit daily logs and incident reports
Dispatch
First Student, Inc. East Orange, NJ
Clerk Operations (11/10 – 4/12)
Process new employees and update files
Input new vendor information in system to generate unique account numbers
Produce schedules for services to be rendered
Create invoices for services rendered
Mail, email and/or fax all vendor invoices
Follow up with vendor regarding payments
Process cash, checks and credit card payment and apply to accounts
Weekly preparation of all petty cash and account reimbursement
Calculate and input driver and office staff earnings for ADP payroll processing
Receives and process applications and schedule interviews
Communicate with customers via phone, email, mail and personally
Distribute mail, prepares overnight packages
Order location supplies and maintain inventory
Star Shuttle Co./LBC Omni Group, Inc. East Orange, NJ
Admin. Asst./HR Specialist/Payroll Manager/Booking Manager (4/02 – 11/10)
Negotiate quotes, schedule bookings and manage office operation
Preparing monthly requisition
Ordering materials
Produce and administer company payroll
Produce and update employee files
Assist with monthly closing
Recruit and interview new employees
Maintain and up-to-date billing system
Generate and send out invoices
Follow up on, collect and allocate payments
Carry out billing, collection and reporting activities according to specific deadlines
Perform account reconciliations
Monitor customer accounts
Research and resolve payment discrepancies
Generate aging report and review to ensure compliance
Process cash and credit card payments and receipts
Prepare bank deposits
Investigate and resolve customer queries and process adjustments
Skills:
NJ Notary
Keyboarding (50 – 55 wpm)
Ability to multi-task in a face pace environment
Self motivated and contributes as a team player
Excellent research skills
Strong computer skills
Excellent oral and written communication
Contact this candidate