Customer Service, French Customer Service
Resume:
OHO KABORE
Certified in Hospitality and Restaurant Management
Certified in Customer Service
Flushing NY, 11365 Apt 5J
************@*****.***
“Outstanding Customer Service Delivery”
PROFESSIONAL SUMMARY
• •
Outstanding Communication with the Excels at marketing with a focus on
ability to deliver accurate information providing quality customer service
• Superior Problem Solver with the tools of • Team Player who builds relationships
validation and investigation • Proficient in Windows 2000/XP/Vista and
• Accurate Record Management Microsoft Office Suite
• Bilingual in English and French
CERTIFICATIONS
SUNY@Brooklyn Educational Opportunity Center, Brooklyn, NY
Certificate in Hospitality Management – Awarded: June, 2012
Certificate in Customer Service – Awarded: March, 2012
EDUCATION
Catholic University of West Africa, Burkina Faso 09/2009
Associate in Marketing Management Awarded: 9/2009
University of Ouagadougou, Burkina Faso
High school Diploma Awarded: 7/2006
PROFESSIONAL EXPERIENCE
Returns Manager 01/2011 present
Ackbee Distribution, Brooklyn, NY
• Accurately manage the processing of returns and communicate the process with employees
• Manage and maintain a record incoming inventory
• Inspect all incoming returns and make necessary data annotations
Customer Service Agent 09/2008 06/2009
Air Burkina, Ouagadougou, Burkina Faso, Africa
• Superior customer service in selling airline tickets
• Respond to questions and inquiries from the customers
• Accurately manage cash and credit transactions
Marketing Intern 06/2008 08/2008
SONABHY, Ouagadougou, Burkina Faso
SONABHY is the national oil company of Burkina Faso, responsible for importing and stocking
hydrocarbons.
• Managed purchasing oil to country buyers
• Controlled storing oil in warehouses located in the coastal countries
• Supervised process of forwarding oil to Burkina Faso to supply country’s deposits of stocks
Call Center Agent 11/2007 05/2008
National Office of Telecommunication, Burkina Faso, Africa
• Obtains client information by answering telephone calls; interviewing clients; verifying
information.
• Maintains communication equipment by reporting problems.
Service Recovery 6/2007 10/2007
National Office of Water and Sanitation, Ouagadougou, Burkina Faso
• Accurately managed collections for the bills
• Managed payments and data in excel spreadsheets
• Provided superior customer service in managing payments
Customer Service Agent 8/2004 5/2007
Sofitel Hotel, Ouagadougou, Burkina Faso, Africa
• Interacted with clients
• Anticipated and provided guests’ service need
• Provided highest level of customer service
• Recorded guests’ reservations
• Organized, conducted all guest check ins/check outs
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