Customer Service Manager

Kenneth Lloyd

**** ******* *****

Bahama, NC ****3

Phone: 919-***-****/Cell: 919-***-****

E Mail: **********@***.***

Dedicated and highly productive Mangement Professional eager to contribute exceptional

leadership, administrative and organizational talents toward supporting a

progressive organization in optimizing bottom line performance.

QUALIFATIONS PROFILE

•Considerable personnel management experience inclusive of training, scheduling, managing

and supervising employees.

•Advanced skills in driving safety compliance, managing vendor relations and achieving

corporate goals for cycle count and customer service skills.

•Keen mechanical aptitude and proficient at performing troubleshooting, repairs, and

maintenance.

•Adept at forcasting, decision making, inventory planning, policy/procedure development,

budget administration and contract negotiations.

•Exemplary blend of analytical, critical thinking, multi tasking and documetation skills.

PROFESSIONAL EXPERIENCE

Fintronix LLC, Raleigh, NC

Operations Manager September 2014 to

Present

•Reorganized warehouse space for maximum efficiency within three weeks of employment.

•Implemented Fishbowl, an inventory system.

•Obtained contracts with LTL carriers and vendors to optimize delivery and cost savings.

•Monitor production process and quality control by delegating responsibilities effectively.

•Ensure that company trucks and trailers are in good working condition.

•Hire personnel.

Haw River Recycling, Haw River, NC

Manager March 2013 to September

2014

•Manage cardboard, computer, plastics, metal and aluminum recycling operation.

•Organize and set up machinery and equipment for new operation.

•Maintain highly efficient production, shipping/receiving and inventory management

operations.

•Oversee machine and equipment maintenance, vital to ensuring and optimizing business

continuity.

•Proficiently control plant inventory, perform budget administration and prepare DOT reports.

•Hire, train, motivate and manage highly productive personnel.

Surtronics Inc., Raleigh, NC

Shipping/Receiving Clerk October 2012 to

March 2013

•Responsible for picking and packing shipments for all product orders.

•Receive and stock inbound orders on a daily basis.

•Accountable for accurate cargo charges and database entry for sales orders and inventory.

•Determine method of shipment, utilizing knowledge of shipping procedures, routes and

rates.

•Operate tier truck and use hand truck to move, convey and hoist shipments.

•Utilize UPS/FEDEX online software.

Firebird LLC, Durham, NC

Store Manager July 2008 to September 2012

•Weigh and test gold, silver, platinum jewelry and coins to determine their value.

•Handle all administrative aspects of daily sales.

•Provide pay outs to customers in exchange for gold, silver or platinum.

•Customer service skills, organized and aggressive.

Kenneth Lloyd

Southern Industrial Constructors at GE Durham Engine Plant

Operations Manager April 2007 to July 2008

•Lead daily operations inclusive of inventory control for engine parts, shipping and receiving

of freight including import/export shipments, documentation (picking reports), and

management of 60 employees

•Extensive leadership experiences to perform hiring and training, enforce safety compliance,

determine and implement disciplinary action as required, and motivate staff to exhibit

productivity excellence.

•Orchestrated process improvements to reduce overtime costs within one month of stepping

into role.

Tidewater Fibre Company, Durham, NC

Plant Manager June 2004 to April 2007

•Applied significant management acumen toward planning, directing and maintaining highly

efficient and cost effective production.

•Analyzed and modified sorting line to significantly expedite process with reduced staff,

successfully decreased labor expenses.

•Maintained building and grounds, and diligently facilitated safety compliance.

•Consistently emphasized team cohesiveness and quality assurance.

Giant Cement Company, Harleyville, SC

Terminal Manager Durham Facility May 1996 to June 2004

•Utilized extensive inventory management experience to skillfully monitor enroute bulk

product movement from ordering, to tracing and expediting, to record keeping.

•Accurately prepared employee time sheets, expense and terminal status reports, plant

inspection and maintenance records and other documentation.

•Provided exceptional levels of customer service, assistance with data entry and onsite

repairs.

•Monitored daily rail/tank bulk loading and unloading to ensure appropriate procedures are

followed.

•Led all staff management functions including hiring, training, delegating tasks, motiving

employees and evaluations.

Consistently advanced through a series of promotions during 21 years tenure with Freudenberg

Nonwoven; held roles such as Fiber Manager, Plant Manager and Warehouse Supervisor.

EDUCATION, CERTIFICATIONS & TRAINING

Associate's Degree Business

Fork Lift Certification for Construction

Distribution Warehousing Suffolk University

Automotive Technician Andover Tractor Trailer School

Quality Circle

BPcs

AS400 & J D Edwards

MA 500

Kronos

NC Public Weight Master Certificate

Visible Emissions Evaluator Certificate

Adult CPR/AED Certificate

First Aid Certificate

Confined Space Certificate

ISO 9000 9001

J.I.T. Quickbooks

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