Customer Service Sales

Elizabeth Hemsath

***** ******* ** ***** *

New Caney, TX 77357

832-***-****

Skills

Customer and Personal Service Time Management Critical Thinking Judgment and

Decision Making Transportation Coordination Operation and Control Negotiation Sales

and Marketing

Experience

United States Postal Service Cleveland, TX

RCA, Dec 2014 - Apr 2015

• Sort mail for delivery, arranging it in delivery sequence.

• Obtain signed receipts for registered, certified, and insured mail; collect

associated charges; and complete any necessary paperwork.

• Deliver mail to residences and business establishments along specified routes by

walking and/or driving, using a combination of satchels, carts, cars, and small

trucks.

• Return to the post office with mail collected from homes, businesses, and public

mailboxes.

• Record address changes and redirect mail for those addresses.

• Hold mail for customers who are away from delivery locations.

• Bundle mail in preparation for delivery or transportation.

• Leave notices telling patrons where to collect mail that could not be delivered.

• Maintain accurate records of deliveries.

• Provide customers with change of address cards and other forms.

• Report any unusual circumstances concerning mail delivery, including the

condition of street letter boxes.

Auto Zone Humble, TX

Commercial Driver / Customer Service, Nov 2013 - Mar 2015

• Confer with customers by telephone or in person to provide information about

products or services, take or enter orders.

• Keep records of customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers'

problems.

• Determine charges for services requested, collect deposits or payments, or arrange

for billing.

• Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from

invoices and prepare invoices for returned goods.

• Solicit sales of new or additional services or products.

• Review claims adjustments with dealers, examining parts claimed to be defective,

and approving or disapproving dealers' claims.

• Order tests that could determine the causes of product malfunctions.

Education

High School Diploma: May 2006

Humble High - Humble TX

Community Service

2nd Vic at the American Legion Post 393 Cleveland, TX

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