Customer Service Representative
Resume:
Michelle E. Harris
**** *. ********** **. ***.***6
Mesa Az. 85201
**************@*****.***
Objective: To obtain a position in Michigan within your company in which I may use
my skills and abilities.
Employment History
State Farm 12/09/2013- present
Initial Loss Reports
Taking accident, home and catastrophe claims for customers, also injury reports. Setting
up repair facility appointments, staff estimator appointments and rental reservations for
customers. Transferring customers to the correct department to speak to the claim
handler. Instructing new hires when needed. Taking the loss reports in a timely manner.
CBC Innovis 06/2013 - 12/2013
Mortgage Processor
Verifying items on credit reports with conference calls with the
borrower and the creditor. Updating the report to send to the underwriter.
Vangent/General Dynamics -1/2012- 06/2013
Customer Service Representative
Assisting customers in filling out the FAFSA application for financial aid. Instructing
customers of the next steps when application is complete. Instructing customers in the
web chat, and also information on defaulted student loans.
Spherion- Data Entry
6/2011- 1/2012
Assignment- State Farm Insurance
Entering claim numbers and separating documents on computer. Coding document types.
Searching for claim numbers by name and date of loss.
Casa Grande Reg. Medical Center
06/2009- 6/2011
Linen Distribution/Housekeeping
Inventory, ordering, and distributing linen. Keeping track of daily usage and cost,
entering usage into computer. Corresponding with linen representative. Auditing weekly
billing invoices.
Wal-Mart
04/2009-06/2009
Sales Associate/ Cashier Maricopa Az.
Cashier, stocking shelves, trained new hires.
AM/PM gas station
12/2008- 3/2009
Cashier Casa Grande Az.
Responsible for greeting customers, cashier, keeping store clean, and stocking shelves.
Associated Community Services
06/2002- 12/2008
Receptionist/ Data Entry Southfield Mi.
Switchboard10 lines, customer service representative, entering donations into computer,
balancing checks and cash, making bank deposits, sorting mail, running mailroom
equipment, trained new hires.
Education
Ferndale High School Ferndale Mi. G.E.D
South University College- 2/2010-10/2011 accounting
Skills and Abilities
Strong work ethic, adaptable to workplace changes, excellent communication skills,
Microsoft Office, Word, data entry, switchboard 10 lines, 10 key by touch, kpm 11,000,
running mail room equipment, detailed oriented, experience in chat, able to multi task
and work well independently or as part of a team.
Reference's upon request
Contact this candidate