Customer Service Engineer

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CURRICULUM VITAE

PERSONAL DETAILS GHANSHYAM BHAI

CHAUHAN

Residential Address: 4, Sanskar Tenament -II,

Near Rajput Bhavan, Maneja,

Vadodara - 390013

Mobile: +91-898*-******

Home Telephone: -

Email: *****************@*******.***

Date of Birth: 1 June 1982

Nationality: Indian

Passport Number: H7794926

Industry Interest: IT

Position of Interest: IT Technician

CAREER OBJECTIVE

Around 8+ years of strong experience in IT seeking a Professional and

Demanding Career, that challenges and Updates my skills at regular

intervals and provides mean Opportunity to harness my skills so as to be in

tune with the new Technologies.

KEY SKILLS

. Communication

> Daily communicate Remote Location Users at remotely to provide

the first level assistant for Application support.

> Daily meeting with IT-Coordinator on client locations

> Weekly meeting with IT-Manager.

. Teamwork

> Worked as part of the IT team to develop and implement a number

of Computer and Laptop.

. Leadership

> Supervised and motivated a team of 18 employees At ONGC

. Problem Solving

> Stationed at the Customer Service Desk, act as the source of

information to answer all customer queries

> Signal point of contact to all IT related Issues.

. IT Skills

> Responsible for the installation and maintenance of IT equipment

including printers, scanners, and workstations etc.

> Supporting customers using remote access technologies and also

by visiting client sites.

> Ensure technology is accessible and equipped with current

hardware and Software main Activities

> Monitor and maintain technology to ensure maximum access Main

Activities

> Provide network accounts and passwords as required

LANGUAGE SKILLS

. English = Fluent

. Hindi = Fluent

. Gujarati = Fluent

ACADEMIC ACHIEVEMENTS / EDUCATION & AWARDS

Dates: November 1999 to May 2002

Qualification and Subject: Diploma in Computer Engineering

University/College: Technical Examinations Board, Gujarat State,

Gandhinagar

Grade: First Class

Subjects: Principles of Engineering

Dates: July 2003 to Jun 2005

Qualification and Subject: Bachelor of Science

University/College: Hemchandracharya North Gujarat University, Patan

Grade: Second Class

Subjects: Physics

CAREER ACHIEVEMENTS / WORK EXPERIENCE AND TRAINING

Dates : March 2012 - Present

Name of Company : Avnet Technology Solutions (I) Pvt Ltd.

Industry of Company : IT

Position held : Executive Solutions Sales

Dates : June 2010 to March 2012

Name of Company : CMC Limited.

Industry of Company : IT

Position held : Contract Assignee - Customer Services Group

Client : Oil and Natural Gas Corporation

Dates : Dec 2009 to June 2010

Name of Company : PCS Technology Limited.

Industry of Company : IT

Position held : Sun Solaris System Administrator

Client : Oil and Natural Gas Corporation

Dates : Nov 2008 to Nov 2009

Name of Company : 3I Infotech Consultancy Services Ltd.

Industry of Company : IT

Position held : Assistant Engineer - IT Infrastructure Services

Group

Client : INEOS ABS India Pvt Ltd

Dates : Nov 2007 to Aug 2008

Name of Company : PCS Technology Ltd.

Industry of Company : IT

Position held : Customer Support Engineer

Client : Oil and Natural Gas Corporation

Dates : Nov 2006 to Oct 2007

Name of Company : CMS Computers Ltd.

Industry of Company : IT

Position held : Customer Engineer

Client : Reliance Industries Limited - Vadodara

Formally Known as

Indian Petrochemicals Corporation Limited

Name of Company : ORG Informatics Ltd.

Industry of Company : IT

Position held : On-The-Job Training

Client : Life Insurance Corporation of India

-Gandhinagar

Gandhinagar Nagrik Co-operative Bank -Gandhinagar

Sardar Vallabhbhai Patel International Airport -Air

India

Ahmedabad

Duties and Responsibilities:

1. Work together with account managers and partners to establish and

understand the customers' requirements.

2. Identify the appropriate solutions that meet the customers'

requirements

3. Deliver product presentations tailored to the customers' requirements

4. Effectively communicate technical answers to questions customers may

have regarding the solution

5. Configure Appliance on Oracle Configurator -OPS Store.

6. Run product demonstrations

7. Maintain solid, technical understanding of products in conjunction

with business benefits

8. Responsible for the installation and maintenance of IT equipment

including printers, scanners, and workstations etc.

- Diagnosis of desktop, application, networking and infrastructure

issues.

- Experience of supporting a wide and varied client base.

- Troubleshooting PC's, laptops and mobile devices.

- Providing 1st/2nd line support to users.

- Administering the IT department's policies and procedures.

- Installation and support of telecommunication equipment.

- Maintaining a log of all problems detected and system back-ups.

- Responsible for maintaining backups and for project work such as new

builds.

- Working closely with software suppliers to resolve operational issues.

- Responsible for supporting: Windows XP/Vista/Windows 7/ Office

2003, 2007

9. Supporting customers using remote access technologies and also by

visiting client sites.

- Using Remote Desktop client

- Using VNV viewer

- Team Viewer etc.

10. Ensure technology is accessible and equipped with current

hardware and Software main Activities

- Troubleshoot hardware, software and network operating system

- Be familiar with all hardware and software

- Be familiar with network operating system

- Provide orientation to new users of existing technology

- Train staff about potential uses of existing technology

- Train staff about new and potential use

- Provide individual training and support on request

- Provide recommendations about accessing information and support

- Maintain current and accurate inventory of technology hardware,

software and resources

11. Monitor and maintain technology to ensure maximum access Main

Activities

- Troubleshoot all technology issues

- Maintain log and/or list of required repairs and maintenance

- Make recommendations about purchase of technology resources

- Research current and potential resources and services

- Provide network access to all staff and students

- Install work stations

- Connect and set up hardware

- Load all required software

12. Provide network accounts and passwords as required

- Monitor security of all technology

- Install and maintain Foolproof and passwords

- Input and maintain IP addresses

- Advise staff of security breach and/or change in password or security

status

- Ensure installation of lock out programs

- Identify and prepare hardware for disposal when appropriate

- Ensure hardware is stripped and secured before disposal

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