Customer Service Sales

Norman Konrad Frost

*** **** **** **. *** York, NY 10003 – (m) 917-***-**** 646-***-**** / (h) 212-***-**** – ************@*****.***

Objective

To obtain a position that will allow me to use my teamwork capabilities, organizational and interpersonal skills, and professional

work experience within a progressive organization.

Summary of Qualifications

• Over 10 years of experience in the customer service • Proficient with PC computers

•

and hospitality industries Bilingual (English & Spanish)

• Excellent communication skills

Experience

Cushman & Wakefield (New York, NY) 01/2001 – 4/2015

(Porter / Doorman)

• Announced and greeted guests, received packages, filed incident reports and maintained a sign-in log

• Swept and maintained the garden area, watered plants, and trimmed and pruned bushes and trees

• Cleaned and maintained the boiler by keeping the flue gate clean to ensure proper operation of the boiler

• Stripped floors with buffer machine on a bi-weekly basis

• Other duties included disposing of trash and recyclables, taking out the compactor containers for sanitation

JP Morgan Chase (New York, NY) 10/2010 – 01/2011

(Kitchen Porter)

• Ensured basic cleaning jobs were carried out as quickly as possible

• Collected and washed pots and pans

• Cleaned food preparation areas and equipment, in addition to crockery and cutlery

• Unloaded food and equipment deliveries

• Kept work surfaces, walls and floors clean and sanitize.

American Building Maintenance (New York, NY) 12/2009 – 01/2010

(Porter)

• Removed trash from the property and maintained dumpster areas

• Maintained up keep of all landscape bed areas, sidewalks, walkways, and driveways

• Changed inoperable lights on property and documented changes on appropriate logs.

• Maintained complete exterior of the buildings (i.e., gutters, windows, weather stripping, etc.)

• Followed all safety programs implemented by American Building Maintenance

Cooper Square Realty (New York, NY) 01/2003 – 02/2008

(Doorman)

• Greeted all guests arriving and departing from Cooper Square Realty, held the front doors as they entered and exited

• Ensured that the front lobby, front interior and exterior entrances were kept clean

• Announced guests as well as deliveries

• Ensure the security and safety of the building and its assets

W Hotel / Cool Juice (New York, NY) 11/1998 – 01/2000

(Supervisor)

• Supervised 10 employees and coordinated staff hours

• Maintained inventory of dairy, bakery, and fresh produce sections

• Organized display of foods to promote high turnover and sales

• Prepared ready to eat snacks and meals and served customers

• Responsible for daily store openings and closing and store cleanups

Certifications

City Investigative Security School (New York, NY) 01/2009

(8 hour Security Guard Certificate

NYC Department of Environmental Protection (New York, NY) 02/2004

(Oil Burner Operator Certificate)

Education

Borough of Manhattan Community College (New York, NY) TBD

(Associate’s in Liberal Arts)

Contact this candidate